Generally, the safest way to get authentic items is to buy it directly from the manufacturer's retail store or website, but that's usually not the best option or an option at all. Never pay for goods outside of eBay or via payment systems through which you cant get a refund or initiate a chargeback. Why does eBay knowingly allow the sale of fake goods? Car & Truck Safety & Security Accessories. Coverage may not be available in all jurisdictions. Message 3 of 3. Read reviews and feedback before purchasing to see if anyone has reported being scammed by the seller. That's why we manage our marketplace, working closely with the big name brands and small businesses on our platform. You could always try selling in a different market- many have had success on Facebook. These official replicas really look the same as the original product but are only cheaper. Now, the brand is continuing its safe-shopping efforts with a new program called eBay Authenticate. Buyer claims my authentic item is fake! Now what? - PurseForum I don't use the eBay app. The scammer will ask for the victims gift card number to use as payment. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. As a seller and buyer in the U.S., I've witnessed an uptick in fraud attempts as recently as last week. Call 844-280-8229 now. If you switched to a new annual plan within 60 days of your initial Aura annual subscription, you may still qualify for the Money Back Guarantee (based upon your initial annual plan purchase date). We want you to be happy with your purchase and are committed to making sure you can purchase items from eBay with complete confidence. So, I cancel the order and sent in a statement. Buyer Issues a Chargeback. We're here to help if you have problems. Scammers dont need your physical credit card to make fraudulent purchases. They readily cooperate with law enforcement. This ensures that youre using an official contact method, rather than a potentially dangerous phone number. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. Savvy sellers can avoid getting ensnared by selling fake goods by taking advantage of eBay Authenticate. Buyers want to shop with confidence, and this is an easy way for them to do it. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. Next, Jamie reached out to her local post office and discovered that the package was not only delivered to the wrong address but only weighed two pounds. 60-day money back guarantee is only available for our annual plans purchased through our websites (excludes Amazon) or via our Customer Support team. - edited I am not really sure what to do about the TMC Minifigs who do not have a trademark, and I am concerned about it because one of my last items to get flagged didnt have a trademark because it was produced 4yrs ago. I appear to have been scammed after I sold a 450 pair of trainers on eBay about a month ago to a "buyer" in the US. I also cannot relist items that are pulled because eBay makes them disappear from my account. On eBay, you can find the right items, at the right priceworry-free! Once payment is confirmed you ship it promptly. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. However, there are several key benefits that alleviate the concerns associated with buying big-ticket, rare, or collectible items online. Remember that if an offer looks too good to be true, it probably is. We had to remove your listing because it didnt follow ourCounterfeit policy. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. I wanted to know what it was so I did not do it in my future listings but they did not tell me and they just keep saying come type up memo from ebay and did not give me help. Amir's coverage also includes eyewear, watches, and grooming products like electric razors and men's skincare. I had a pair of shoes I bought at a department store listed with tags and photos and it was removed for being "counterfeit!" Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. Open a refund request with the seller. In order for it to work, sellers must provide proof of item delivery. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. A buyer happily purchases your item. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. Be especially careful if youre linked to an eBay listing from a social post. Thank you sooo much for putting your story on here. If you think an item might be fraudulent, you can look for clues in the sellers history, feedback, and inventory., Here are some red flags that could indicate a scam listing:. Heres how these common eBay scams typically play out: eBay scammers post popular or hard-to-get items. Related: Change-of-Address Scam: Why Scammers Want Your Address , eBay is full of listings for legitimate high-quality items. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. Ask the seller if the images they have uploaded to eBay are of the actual bag youre buying, for instance. e-bay couldnt give two hoots for sellers as long as they are making money. Whenever you purchase items online, choose payment methods that are reversible or with a good history of protecting buyers. Yes it is You may have been the only person who reported the listing so wouldn't have been anywhere the top of the bots priority list to take it down. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Sellers of popular and desir. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). Altho you state they are authentic, once you are on eBays radar, your account is scrutinized at a closer level. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. In this scam, sellers never send items youve paid for. They then go to Etsy and order the item from me at full price using a suspect credit card number. In the future, please ensure items you list for sale on eBay are authentic. All they told me was to send the items back to the Minifig company and tell them to authenticate the items, which is absurd. In this case, the purchase may be completed without flaw. Im concerned this is a scam. He immediately cancels the order and requests a refund. Image by Jo Zixuan Zhou The Balance 2020. Isnt it obvious? You'll also find many giftable items for the upcoming holiday season. Buyer pretended the item/ring was not as listed. Nonetheless, the site is saturated with imitation merchandise. Some are targeted at buyers, others at sellers. When the buyer contacts the seller to say they didnt receive the item, the seller claims the tracking information shows the item was delivered so the scammer doesnt have to refund the buyers money. I don't think it was from a vero member because it was two listings from different brands. The buyer then tried to repeat that same scam several times. The company UV prints or pad prints ink onto Lego pieces to customize them. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. Incompetence I guess is highly valued at eBays headquarters. So I get an e-mail from ebay saying two of my items are counterfeit. Ok. another thing I can think of is the controller you sell may have the built similar to . Spicemas Launch 28th April, 2023 - Facebook I mean they might as well report every single listing as fake because who really knows what is fake and what is not? Solved: Removal of "Counterfeit Listing" that isnt counte - eBay However, the company is not in financial trouble and is likely to continue to grow. You can purchase syndication rights to this story here. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. by So what you are saying is that I am in a lose-lose situation. These items may infringe on someone's copyright or trademark. They should be able to show you a copy of their receipt or similar paperwork. Your purchase is covered by the eBay Guarantee, which entitles you to receive your money back if the item you receive doesn't match what is listed. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. Your individual results may vary. If so, look closer. In this guide, well explain how the most common eBay scams work, the warning signs to look out for, and what you can do if youve been scammed as an eBay customer. You can report an issue with a seller to eBay directly here. Document everything throughout the purchase and delivery process. Never do this as it can compromise all of your accounts, passwords, and sensitive data. I manufacture them myself and sell for only one price. You may cancel your membership online and request a refund within 60 days of your initial purchase date of an eligible Aura membership purchase by calling us at 1-855-712-0021. Check the fine print of any listing that you want to bid on, and be sure you understand the sellers return policy along with whether the item is covered by eBays money back guarantee. Consider signing up for Auras identity theft protection with credit monitoring.. Software, music, movies and other media must be original and not unauthorized copies. Venmo is fast and easy to use. I emailed the buyer my invoice and packing slip proving item was authentic.she has yet to get back to me. Ebay Says my items are counterfeit and won't tell me why Before I learned about this program, I would have steered clear of buying a watch, bag, or anything else that's highly collectible simply because I'm not an expert in those areas, but with eBay Authenticate, I wouldn't hesitate to do it. In this case, the con artist is often assuming the identity of a legitimate seller whose. Results based on a 2022 mystery shopper consumer study conducted by ath Power Consulting. To fully understand eBay Authenticate, it's best to learn how it works as a seller first, because that's where the inventory you will shop as a buyer comes from. We don't allow counterfeit items or unauthorized copies to be listed on eBay. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. As a collector of sneakers and fashion, Amir is passionate about all things related to style. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. Do the seams and patterns on the item match up perfectly? But is it safe? Basically I find good items off Amazon and resell them on eBay. If you've come to terms with never owning your dream watch or designer handbag because of an egregious retail price, eBay Authenticate can make it a feasible reality. Tip Then reach out to the seller by opening up a return and requesting a refund. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are.