Here you will find the right contact person for The Toniebox is designed for little listeners to use independently. I would advise against buying as although the product might be good (if it ever works) the company isn't competent enough to deal with anything should it not go smoothly. Was so excited about getting this product.I ordered the brown creative tonie as to represent my daughter culturally. Brown Thomas Arnotts Limited: Accessory. tonies - Home | Facebook I emailed 3 weeks ago and was told it would take up to 4 weeks. I love the fact I can record stories for them to listen to. Sign up for our newsletter and be the first to hear about all the latest news and releases. Purchased for my daughter's birthday. Unfortunately our box doesn't work, it doesn't connect to the internet, we have followed every possible step and both work in tech, so it's not user error! Be the first to know about new arrivals, exclusive launches and sale events. We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. No response! Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy. Formerly How do I start a return? tonies Support With countless stories to hear, songs to sing, and whole worlds to explore, the possibilities are endless. It is now 4th April and still waiting for my refund. Find company research, The Tonie I bought for my grandson is now 4 years old + my granddaughter uses it constantly. Tonies rule ! We really enjoy our Tonie box and my young son loves to listen to the stories and choose the characters. It keeps both of us away from screens and being able to customize the included Tonie is a really good idea. Our bedtime routine is now more laid back and we can relax listening to the stories. I would recommend tonies 100%. tonies uk holborn and covent garden london. Therefore, when selecting, please pay attention to the language version you need. Say goodbye to bright screens, scratched CDs, and complicated controls. Its a shame because I definitely wouldnt order anything direct. We, Yahoo, are part of the Yahoo family of brands. Such a cool concept but so sadly disappointing when it doesnt work & the company doesnt even try to fix it! If I could leave zero stars I would!! They should speak to fairfax and favor. Get ready for a super duper fun and exciting adventure with the Toniebox as your trusty language companion! Dear Lynne, we are so sorry that you have not received your refund yet, this is not the usual standard of customer care we provide.We sincerely apologise for the delays and inconvenience caused. Write a short note about what you liked, what to order, or other helpful advice for visitors. WebRegistered office address Causeway House, 1 Dane Street, Bishops Stortford, Hertfordshire, United Kingdom, CM23 3BT Company status Active Company type Private limited Please could you contact us at wecare@tonies.com?We look forward to hearing from you shortly.Many thanks,Eva - Team tonies. Hi Luke :)Thank you, that's such a lovely review, bedtimes are certainly not always easy! My little one now picks a Tonie before bedtime routine and listens to it while getting ready for bed. I sent all of this as soon as I had the email address to send it to.After a short wait the customer service agent did they can not help me.They are the ones whom put the product on here yet refuse to support issues with products and services.I would be very weary buying from them again due to the false advertisement and poor customer service.Happy to go back to a cassette tape and Walkman xHave a blessed day all. Our son is very active & weve struggled to find something for quiet time other than the tv (which we try to avoid all together). Click here! We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. It's fantastic to hear that the Tonies fun never stops, and is even being passed on!Make sure you sign up for our referral program to get FREE Tonies to add to the immense collection you already have! Company Registration Number: 1407, Favourite Children's Songs Playtime Action 2, Favourite Children's Songs: Travelling Songs Audio Play, Favourite Children's Songs: Birthday Songs Audio Play, Favourite Classics: Peter Pan And Other Classic Stories Audio Play, Favourite Children's Songs Playtime & Action, Favourite Masterpieces The Nutcracker Audio Figure, The Three '??? When you put listening and playing together something magical happens. Amazon.co.uk: Tonies Stories They are safe for children from the age of 0 to play with as they bear the CE marking. Hey there!Thank you so much for this review, it's lovely to hear how much they enjoy it. Email us directly.. You don't email back! I love the fact I can record stories for them to listen to. IMPORTANT: These are separate items with one language version each (DE or EN audio play). Great product, the kids and us love itWish I had it when I was younger. It has been 5 days, I contacted customer services team today and I was told they can't give further information raised to issue supervisor team. It stopped charging in March, reached out to Tonies and was told to contact their customer services team which I have done 3 times, different references each time and not one response. We're so sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We'd like to do everything we can to help you resolve this. Tonies allows children to ignite their imagination and immerse themselves in storytelling and audio adventures. Suggested companies are based on peoples browsing tendencies. With Tonies, children can ignite their imagination and immerse themselves in storytelling and audio adventures. We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. Hi Sophie :)Thank you so much for your kind review, it's lovely to hear that your son is benefitting so much from this quiet time, and is even able to enjoy some other wonderful activities alongside. EQS-News: tonies SE / Key word(s): Preliminary Results/Annual Resultstonies SE: tonies exceeds revenue guidance for FY 2022 with a very strong US business and delivers on profitability outlook 02.02.2023 / 07:30 CET/CESTThe issuer is solely responsible for the content of this announcement.tonies exceeds revenue guidance for FY 2022 with a Mum had already bought one so returned it as soon as it arrived on 4th March. The idea sounds amazing. Something weve never seen before. Great concept, kids enjoy them. I have no issues with routers, phones or computers but this device drives me mad every time. I absolutely love the Tonies concept, we live in SA and my sister sent one home from the UK for my daughter for her 4th Birthday, we had no problems connecting it, and I really struggle with new technology hahaha, I love that it keeps my daughter away from the TV and still keeps her imagination running, she loves the stories and the sing alongs, its her supper routine now. People who are reading this can return theirs.. It is absolutely appalling service from Tonies and I would not recommend at all, quick to take money for purchases but not interested in resolving faulty items after less than 6 months use!!! 4 months in, no updates or improvements to app or software. We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! Code word: Turtle. It didn't work either. Fear of missing out? Webtonies Contact Us How can we help you? Delivery Information. We have tried for a week now to get in touch with them to resolve, and help is so slow leading to a very, very disappointed toddler. https://tonies.com/en-gb/referral/Happy listening Aisia - Team tonies. Check out these Best Selling Tonies in stock now! How do I connect the Toniebox to a mobile hotspot? Tonies | WHSmith Purchased for my granddaughter for Xmas via Amazon. It is absolutely appalling service from Tonies and I would not recommend at all, quick to take money for purchases but not interested in resolving faulty items after less than 6 months use!!! Please could you contact our US team at hello@tonies.com with your ticket number?We look forward to hearing from you shortly.Many thanks,Eva - Team tonies. I would not recommend at all. So won't be recomending it further due to your lack of customer service. In our audio play stories, our three heroes, Lita, Hoppie and Jimmy, meet many other cuddly friends. Hi Daniel, thank you for reaching out, we're so sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We will get back to you via email to resolve this issue.Speak soon,Eva - Team tonies". It's as simple as placing a tonie on the Toniebox, and the audio begins to play. If you do not want us and our partners to use cookies and personal data for these additional purposes, click 'Reject all'. Loved by over 3 million fam I contacted the company on several platform to see if could make the exchange. Type Product Price 76 products TONIES Toniebox Starter Set 90.00 TONIES Favourite Children's Songs Playtime Action 2 18.00 TONIES Toniebox Starter Set 90.00 TONIES National Geographic Astronaut Audio Figure 17.00 If your children love stories or music then I highly recommend! tonies UK - Holborn and Covent Garden - London, 20% OFF* ALMOST EVERYTHING ENDS TODAY. Three of our new Steiff cuddly animals from our Soft Cuddly Friends series are equipped with an audio play chip sewn in, making them ready to connect to the Toniebox. You can buy the Toniebox on the tonies website or in specialist retail outlets. Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening!Aisia - Team tonies. It didn't work, reached out to Tonies and they sent us a new box. Cumulative Tonieboxes sold(since Q4 2016). If was purchased for a Christmas gift so has only been working since late December approx 4 months. You can change your cookie settings at any time. Recall of all tonies Blocks products. We decided to take the tonie plunge after seeing our friends child with one. Stories to listen to and cuddle at the same time. We are happy to answer your questions about all relevant capital market topics. If you have any questions about the Toniebox, please contact the tonies customer service. We recommend the Soft Cuddly Friends with audio play and the stories that are played for children from the age of 3 and older. Here are 8 tips for writing great reviews. Its now Easter and this pathetic company hasnt been able to send a basic replacement part. Other than that this has definitely impressed us all, thank you!! Find out more about how we use your personal data in our privacy policy and cookie policy. Greater London. We recommend using the "easy care" washing programme and a washing bag. https://tonies.com/en-gb/referral/James - Team tonies, These are brilliant. Hello Maz,Thank you for reaching out, we're so sorry that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. WebFrequently asked questions. Just place the soft cuddly friend on the Toniebox, then off it goes with an exciting audio play!Each of the three Soft Cuddly Friends has its own audio play with six stories from the land of soft cuddly friends. It didn't work either. The company just sends copy and paste apologies with no real help. He initially appears rather cheeky or even "the bear with the big mouth", but in reality, he has a very soft core and is always the first to leap into the adventure when his friends need rescuing. tonies achieves revenue growth of 37% in FY 2022 with profitability hitting the tonies SE appoints Dr. Jan Middelhoff as CFO and expands its Management Board. WebAdd to Basket. The Toniebox is already in another household. Plus use our free tools to find new customers. There are constantly new Tonies being produced which are current for both children + also more educational ones as they develop. One thing I wish was a bit different Is having to smack the side of the box to change the story/song as this seems quite a loud way, especially if unwinding of an evening etc. | Here at Tonies, we are My special needs child relies on her toniebox to drift off to sleep. WebTONIES UK LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, One thing I wish was a bit different Is having to smack the side of the box to change the story/song as this seems quite a loud way, especially if unwinding of an evening etc. Foursquare 2023 Lovingly made in NYC, CHI, SEA & LA. Amazing product, so much Choice and new Tonies being added.Highly recommend and can't wait to add more to our collection. My little one now picks a Tonie before bedtime routine and listens to it while getting ready for bed. tonies Support Plenty of 1 star reviews and you send the same responses. Dear Charlene, thank you for getting in touch. Plenty of 1 star reviews and you send the same responses. We are all ears for you. Yes. How do I connect the Toniebox Consisting of the Toniebox and the matching audio figurines - called Tonies - the system makes audio content touchable and enables a completely new kind of listening experience: audio play. The company just sends copy and paste apologies with no real help. Faulty product! Tonies UK tonies UK & Ireland | LinkedIn We are all ears for you. They listens to it every night before bed and we have even got family members to record stories so they can listen to them too. I emailed to report a non charging toniebox and got a standard set up reply response. You will be able to download your returns label and search for a drop off location close to you. I contacted the company on several platform to see if could make the exchange. It's a real shame. tonies | Buy New Tonies I was told to sent two tonieboxes back that they could send us a new one. Koala Bear with Gitarre Design Protective film Suitable for the Toniebox. Webtonies UK & Ireland | 2,346 followers on LinkedIn. The Toniebox lets you take music and bedtime stories wherever you go with cute characters, easy controls and no bright screens. WebFrequently asked questions. I absolutely love the Tonies concept, we live in SA and my sister sent one home from the UK for my daughter for her 4th Birthday, we had no problems connecting it, and I really struggle with new technology hahaha, I love that it keeps my daughter away from the TV and still keeps her imagination running, she loves the stories and the sing alongs, its her supper routine now. I was again so excited that this company along with amazon allowed me to do so.When the delivery came and I finally got a chance to open it without my daughter around I was disappointed to find the incorrect creative tonie inside.I reached out to amazon to see I if I could swap this product, they referred me back to the company for any replacements. Take off the Tonie to stop, tap the sides to change tracks and press the ears to control the volume. When you want to hear something different, just change Tonies to jump between audiobooks, music and stories. You've rejected analytics cookies. Lita Lamb is always there when help is needed - her cautious nature also helps the others. Find out more about how we are changing the way children listen to audio. The Soft Cuddly Friends have a sewn-in audio play chip with a magnet that attaches them to the Toniebox. The idea sounds amazing. Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening! I returned some boots at the same time and the money was in my account 4 days later with clear communication to say they had firstly received it and then that my refund was in its way. We hope to further expand our portfolio to include more. Unlock complimentary rewards and exclusive experiences at Arnotts and Brown Thomas. https://tonies.com/en-gb/referral/Happy listening (and sleeping)!James - Team tonies. uk I was again so excited that this company along with amazon allowed me to do so.When the delivery came and I finally got a chance to open it without my daughter around I was disappointed to find the incorrect creative tonie inside.I reached out to amazon to see I if I could swap this product, they referred me back to the company for any replacements. Tonies Investor Relations Webtonies UK. We only deliver the DE version to Germany, Austria and Switzerland and the EN version only to the UK. Use this service to order a certified copy of a document from a company's filing history. Hi Esra, thank you for getting in touch. ': Night Among Wolves Audiobook, The Ballalloes: Duel By Floodlight Audio Play, Favourite Tales: Little Red Riding Hood And Other Fairy Tales Audiobook, Hully Boo Spook 'n' Spell: Halloween At Palace Primary Audio Play, The Fox Pack: Case 1 And Case 2 Audio Play, Favourite Tales: Pinocchio And Other Classic Stories Audiobook, Favourite Tales: Rapunzel And Other Fairy Tales Audiobook, National Geographic Astronaut Audio Figure, Favourite Children's Songs Bedtime And Lullabies, How And Why: Fabulous Horses / The Mongol Steppe Riders Audio Play. Legal notice for Germany, Austria, Switzerland Site owner and contact Boxine GmbH Grafenberger Allee London. You can listen to how she manages to get everyone to play there afterwards. Please do not put them in a tumble dryer or on a radiator. Get directions. The box and characters are good quality. https://tonies.com/en-gb/referral/Happy listening!James - Team tonies. It has been 5 days, I contacted customer services team today and I was told they can't give further information raised to issue supervisor team. The Soft Cuddly Friends are available directly in our Steiff Online Shop. Playtime & Action (relaunch) - Favourite Children's Songs, Rapunzel and other fairy tales - Favourite Tales. WebHeadquarters Palo Alto, CA Type Privately Held Locations Primary Palo Alto, CA 94306, US Get directions Employees at tonies USA Eric Lachter VP Marketing at tonies. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Dear Sandra, thank you for reaching out, we're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We will get back to you via email to resolve this issue.Speak soon,Eva - Team tonies. Dismiss, Shop Updates are usually sent once a month unless there is an important update. With countless stories to hear, songs to sing, and whole worlds to explore, the possibilities are endless. And so she's also the one who breaks the ice in "A Slide for Everyone" when it comes to making new friends. Jimmy Bear is faithful, loyal and very affectionate towards his friends. 7.99 inc. UK VAT. I just feel the characters are a bit expensive. Sign up to our Newsletter for a 10% Discount Code. Need help with your Toniebox, myTonies account, or order? Not acceptable but theyve missed that target anyway. Anyone can write a Trustpilot review. But maybe a short note on frequently asked questions will help you? Spoke to customer services who wouldnt do anything because we cant find out where its been bought from. The company are just incredible greedy and lazy by putting no effort into this product at all. https://tonies.com/en-gb/referral/Happy listening!James - Team tonies. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! Stories ans characters help them to develop their imagination. Tonies Update after leaving a message on their facebook messenger service they couldn't have been more helpful and I am now returning my faulty box for a replacement.So I have updated my review accordingly. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hello Maz,Thank you for reaching out, we're so sorry that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. Companies House does not verify the accuracy of the information filed, to choose the company information you want to be included on the certificate, the address you want the certificate to be delivered to (UK or international), to choose the document you want to be certified, the address you want the document to be delivered to (UK or international). She can be wonderfully empathetic. Afterwards, it is best to let them air dry. Amazing product, so much Choice and new Tonies being added.Highly recommend and can't wait to add more to our collection. Tonies have made a emotional at times stressful bedtime routine much better. No communication, nothing. 2023 Trustpilot, Inc. All rights reserved. But maybe a short note on frequently asked questions will help you? Lazy! We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening! Meet the Toniebox, the clever box of audio fun. tonies Hello Maxine,Thank you very much for this lovely review, it's great to hear how much your little ones enjoying their Toniebox Make sure you sign up for our referral program to get FREE Tonies! Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! Email us directly.. You don't email back! Faulty product! Your browser's Javascript functionality is turned off. Get notified when your Tonie is back in stock! Hi Daniel, thank you for reaching out, we're so sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We will get back to you via email to resolve this issue.Speak soon,Eva - Team tonies". We bought a Tonies box for our daughter's birthday present. WebTonies allows children to ignite their imagination and immerse themselves in storytelling and audio adventures. The product is amazing but customer service is non existent. Great! They first asked for proof of purchase which I supplied and a photo of the item in question. To accept or reject analytics cookies, turn on JavaScript in your browser settings and reload this page. By clicking "Get Notified", you agree to ourTerms of Service, acknowledge ourPrivacy Policy, and agree that we may send you updates about this product and other tonies products and services. Recall of all tonies Blocks products. It stopped charging in March, reached out to Tonies and was told to contact their customer services team which I have done 3 times, different references each time and not one response. WebFor further information visit us at www.tonies.de or www.tonies.com. Its an investment but definitely worth it! Mum had already bought one so returned it as soon as it arrived on 4th March. As others have said very very poor customer service and I'm now concerned about this products quality overall. TONIES UK LIMITED overview - Find and update company Already a retailer or interested in partnership?