In most cases, these lines are installed when your home's being built. The graph below depicts the number of Spectrum reports received over the last 24 hours by time of day. In most states you need to call before you dig. Thats exactly what happened to Carole Meyer in Fishers. How do we safely remove these without getting electrocuted? @GetSpectrum internet out twice today so far. delays are possible. This option is available 24 hours a day, 7 days a week. Is it in the street, your yard, etc.? So we checked and discovered she may have to pay for the repairs, unfortunately. I have escalated your issue to the Comcast Team available to these forums. Supposedly fastest speeds and even after many calls to you guys our internet is still LAGGING! @Ask_Spectrum I called that number - they refused to help - and hence I am looking to leave spectrum and go elsewhere - such bad customer service!! You may want to contact Verizon to report low hanging cable lines. Spectrum Outage Report Is The Service Down? Its time to put tremendous pressure on @Ask_Spectrum for a consistently low quality of service, @Ask_Spectrum Is there an outage in my area the WiFi isnt working. landscaping - Who is responsible to relocate cable TV line? - Home In the 'To' field, type 'Xfinity Support'. We definitely want to help resolve your concerns with outside lines as quickly as we can, and may need to create a new request for our field team. The cable goes from the pole in my backyard to my neighbor's house. Any Xfinity agent can enter in a ticket for the field to address down or drooping lines. AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. If you have any tips or frustrations you wish to share, please leave a message in the comments section! They can resolve the problem. It looks like you're new here. How to check for #1 being either `d` or `h` with latex3? X | `>`. Spectrum Channel Lineup. Exonerated man, freed after 28 years, reunites with pen pal who wrote him weekly, I wanted to face my deepest fear, so I suited up and flew to the Arctic. Your service is a joke. Thank you for visiting and posting on our Forum. Advertisement. i tried calling them but they just say they are restoring outages for people still. However, in some instances, the line may not have been installed, or it could be damaged and needs to be replaced. There's no good answer on why the burying of cables is sometimes forgotten. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. When asked if you want to order new service, say "No." Verizon service typically comes in underground, he said. In a follow-up video, Jacob discussed how Time Warner escalated his ticket, thanks to all of the comments made on his video . Spectrum has sometimes offered some customers credits and other compensation for the inconvenience. You can also check their website for updates on known outages in your area. You may notice that a wire is hanging down on your property, or that it is touching a nearby pole. @Ask_Spectrum We have DMd for 2 days. Since you have everything located, this should be a pretty quick job with a Ditch Witch or similar trencher. STOP WITH THE EMERGENCY ALERT SYSTEM!! At the moment, we haven't detected any problems at Spectrum. A few years ago Spectrum acquired Time Warner Cable. The Bronx, Clermont, Atlanta, Birmingham, Cary, Irvine, Los Angeles, Middletown, Columbus, Pinson, Athens, Cropwell, Fultondale, San Francisco and Dallas. Report unburied cables, exposed wires, or downed lines - AT&T Overrun with cable lines; what's a neighbor to do? Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. And its a new box. We have live sports, international channels, and premium channels, and pay-per-view extras. @GetSpectrum what the hell!!! Seems easy enough for a coaxial/tv cable. All rights reserved. Question About Spectrum Voice (Landline) Caller ID Information? I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. No one out at all. You can reach out to us through our Facebook page, Twitter, email address or by using theCONTACT USsection on our web page. Now I'm furious. If power gets to a home from a buried line, it comes up to the meter via conduit. Call 800.288.2020 and select Repair. Is it my responsibility to pay for this relocation, who does it, and any ideas of cost? - BMitch . Zip 90004. @Ask_Spectrum is there an internet outage in 40214 zip code? If youre not using either, you can just take them down and throw them away, Williams said. MORE TOP STORIES |Harrison College closing all Indiana campuses | Greenfield parents upset after students get breadsticks formainentree at lunch | Nearly 500 mosquitos in 57 countiestestpositive for West Nile | Indiana teen charged inmurderof 2 siblings | Woman dies after road rage shooting. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? Last problem: April 29, 2023 at 5:33 p.m. paulbfagan 3 yr. ago True! Tikz: Numbering vertices of regular a-sided Polygon, Passing output of the processing tool to QgsVectorFileWriter using PyQGIS. In 2016 Spectrum acquired Time Warner Cable. All rights reserved. Spectrum outages have been causing frustration for many of the company's customers. If additional resources are needed (bucket trucks, street closures, etc.) It is the second largest cable operator in the United States. How deep does Spectrum bury their cable? : r/Spectrum - Reddit By mid-September, the cable still wasnt buried, and her internet and phone had also stopped working again thats when Meyer reached out to our Call 6 Investigates team. For new concerns, please create a new topic in the appropriate forum. After completing this captcha request, you can continue to access the site as normal. @GetSpectrum Literal internet disconnects every 25-45 mins. Learn more about Stack Overflow the company, and our products. I have a problem with Spectrum The cable looks like it's still connected at both ends and that it's just sagging down.. Lawsuit if someone gets hurt on the line as it is 3 feet up off ground so it could clothesline someone and cause injury in the dark. Who has the worst service. Shortly thereafter, that video went viral at more than 2 million views. Please send us a Private Direct Message so that we can get started on addressing this concern. @Ask_Spectrum is there an outage in my area? Please send me a private message and include your full name so I can assist you. First, call the service providers phone number listed on your bill. This material may not be published, broadcast, rewritten, or redistributed. Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? If you can't pass a vehicle over it, you should contact your local police department, public works department, or engineers office. Click that or follow this link: https://comca.st/3dmD3n4. Spectrum Channel Lineup & Channel Guide However, they didn't prune anything near the cable. What do you mean to post publicly.? Are you experiencing issues or an outage? These are part of the PSE&G system. Criterion Digital 2023. I definitely know how alarming this is and I can assure you we want to get this line raised/fixed as soon as possible. Some blame the issue on the fast-paced expansion of new high-speed internet, fiber and other service providers in central Indiana, which means more cables are being run and sometimes the step of burying the cables falls through the cracks. Is there a weapon that has the heavy property and the finesse property (or could this be obtained)? The density of these reports is depicted by the color scale as shown below. A contractor is supposed to be scheduled within a week to bury that cable, but sometimes that step falls through the cracks. Never dig before calling the state number. Keep your trenches or holes at least 18 inches away from 811 markings. @GetSpectrum what the hell!!! Williams charges $95 an hour. Below is a sample of our national line up. This **** goes out MULTIPLE TIMES a day! I've been with @GetSpectrum @Ask_Spectrum for multiple years. She said ever . @GetSpectrum SERVICE IS ******* ***. I will be calling spectrum tomorrow to have their technician come fix whatever the ATT/D guy broke. Check back often for a reply in this thread from a Comcast Official Employee. It only takes a minute to sign up. My hardline connection to my PC never has connection issues. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. We'd love to get this taken care of for you and make sure it is secured tight where it needs to be. All numbers are for sales or troubleshooting services. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. @GetSpectrum The WORLD has a pandemic and you raise rates? Let us know. An official employee, such as myself or whoever is first available, will respond. What is the law, when a cable company digs up a yard. and then - Avvo Common causes for this to happen include any non-human interaction with the website such as scraping or embedding. And, no answer.". There was a service technician in our neighborhood a couple of weeks ago. Click "Send a private message" and private message me. Click the "New message" (pencil and paper) icon. I apologize that no one has made it out yet, but my team can certainly assist you with getting someone out ASAP to take care of this. The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. @AlishaGrauso @GetSpectrum @Ask_Spectrum The new place I moved to is only covered by Spectrum, and I had so, so many problems right out of the gate. Cookie Notice They hook up some kind of tone generator to the buried equipment to locate it, they aren't looking at a map to know where it is. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. Want easy home advice delivered right to your phone? The most recent Spectrum outage reports came from the following cities: Please Follow/DM your account information and or your address and phone number so that we can access the account and review. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? As a result, you have been temporary blocked from accessing the website. Having an electrician clean that up is the safest step, and for the cost of calling in someone for that, you could probably get the whole job done and have complete peace of mind that you arent making any mistakes. In the 'To' field, type 'Xfinity Support'. Asking for help, clarification, or responding to other answers. Type your message in the text area that appears at the bottom of the window and hit enter to send. And when you rebury the line, try to get it deep enough so it can't be hit with an aerator or other routine yard maintenance. Cable lines down in my yard | Xfinity Community Forum In January, we had a heavy snowfall (wet/damp snow) which caused one of my trees to fall and take down the cable lines with it. Type your message in the text area near the bottom of the window. How can I pause and rewind live TV using the Spectrum TV app? If you ever come up against a problem that feels hopeless, RTV6 wants to Work For YOU to help. My home has a similar issue with both Spectrum cable wires and . CBS 58 Investigates: Spectrum customer has cable strung through yard Frustrations? He gives free estimates, but because you have already supplied pictures, he has all the information he needs. This morning I was on the phone for 45 minutes trying to get a work order for a line change out. Outage reports and issues in the past 15 days originated from: Tips? Call us anytime at. that's ridiculous and you won't be keeping me as a customer. If wires are coming in off a pole, the very top wires are Pepcos, she said. Strangers rallied to help. We have called and spoke to multiple, nice service reps. @ReelJeffEwing @GetSpectrum @Ask_Spectrum I actually didn't have many problems with them until the past few weeks when their "maintenance" broke my internet, then the new router they insisted on me having stopped working after less than a week. Useful comments include a description of the problem, city and postal code. Realtime status of outages and problems with service providers. 10-month-old dead thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. who is responsible for tree branch resting on utility cable? Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Useful comments include a description of the problem, city and postal code. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. It is the second largest cable operator in the United States. Find out what is going on. He would also remove the phone and cable boxes and all the wiring once connected to those services. $55 in monthly increases over less than four years. Once you hit that chat icon, you'll be able to initiate a new chat with Xfinity Support, so please just send us your full name and we can continue helping out there. It's not my router. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! Supposedly fastest speeds and even after many calls to you guys our internet is still LAGGING! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Sign up for The Home You Owns Live Better with Little Effort text message course for fun tips and tricks. Meyer said she tried calling AT&T multiple times to get someone out to her home to bury the cable, but she kept hitting a wall. So, the bigger question, why does it keep happening? Are you able to view a service point for local cable tv service in either direction? To send a "Peer to Peer" (private) message: Click "Sign In" if necessary Click the "Peer to Peer chat" icon Click the "New Message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. If that doesn't work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. "Signpost" puzzle from Tatham's collection. Ensure you are first signed in, then you will see an icon at the top right of your page. I was planning on putting a 3" diameter tree right where the line runs a few feet from each side of my fence. how can i make an appt. for spectrum to fix downed cable line - Reddit By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. It is the second largest cable operator in the United States. Since the cable tech had so little to do, they charged me for time and materials which was basically dropping the conduit in the bottom of the ditch with enough left over on each, snaking the cable, putting ends on and connecting them. The map below depicts the most recent cities in the United States where Spectrum users have reported problems and outages. They contacted CBS 58 Investigates for help, when Spectrum wouldn't. "Tree fell, knocked down all the power lines, cable lines, Wi-Fi line," said Spectrum customer Cindy Wenzel. Provide your account info and say, Line is down., Dont have AT&T service? Spectrum outage or service down? Current problems and outages How to combine several legends in one frame? -HB, I understand the frustration that issues on the account can cause. Tips for Digging Around Utility Lines. The wiring under the boxes doesnt have any power, so it would also be fine for you to cut that off and throw it away. Find out what is going on. Please send us a peer to peer message with your name, your best contact phone number, the affected address (or addresses) in question, as well as any additional details including location of the dropped lines, if any trees are in the way, etc. They no longer care about customer retention. If you are experiencing problems with Spectrum, please submit a report below. Under that are the cable and phone lines. The wires connect to your house at a vertical pipe, called a weather head, and the lines dip close to that so any rainwater can drip off before the line carries power down to the meter box. Typically there is contact information on the pole itself referencing who "owns" the pole. Give Light and the People Will Find Their Own Way, Indianapolis, IN Interactive Weather Radar. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. Then, to let us know why you're calling, say Line is down.. Most of the lines coming from the street and snaking down the side of our house are cable lines we have never used, left over from the previous owner. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. First, call the service provider's phone number listed on your bill. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. Remember: This number is just for unburied ground cables. A tree in my back yard has two large branches resting on the phone/TV cables. Honestly, @Ask_Spectrum your WIFI is trash! What does 'They're at four. I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. How to report a down or damaged CenturyLink line If you see a damaged telephone pole, wire, cable or pedestal, call us at 800-244-1111 to report the problem. Hello, @user_ff2852. Wires down in your yard: Who is responsible? - ABC27 Report Damage to a Telephone Pole, Wire or Cable | CenturyLink Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Latest outage, problems and issue reports in social media. I hate your company so much. . One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepco's line, which might be the case if the old cable and phone lines come in near the power. An AT&T technician came out the next day and ran a new cable from the pedestal box on Cumberland Road to her home. and our Who Is Responsible For Low Hanging Cable Lines? If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. Reddit and its partners use cookies and similar technologies to provide you with a better experience. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, There was a service technician in our neighborhood a couple of weeks ago. The technician told Meyer that a contractor would be out in about a week to bury that cable but it never happened. @GetSpectrum internet out twice today so far. Who is responsible to relocate cable TV line? Mastering the fine art of adjusting bifold doors. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This article was published more than4 years ago. Who do I call for a line down? - Welcome to the Spectrum Community In your yard it's supposed to be 18+ inches, but more often than not, all cable company bury guys are lazy and you MIGHT get 6" deep. Like Chris says, you'll likely have to pay for this. ET. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users. Before posting a new question, please check out our. I can assist with researching the status of the pending cable drop fix ticket, or submit one if needed. But comm lines on your property are easy enough to move a foot or so to the side. That said, cable lines tend to be buried fairly shallow. Try visiting the following official links: We are happy to look into this further. A few years ago Spectrum acquired Time Warner Cable. I would be happy to look at any existing tickets to see what our next steps are for getting this taken care of. If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. Let us know. Hi dan999999. Cable Company Runs Wire through Neighbor's Yard Without Asking Leave a message in the comments section! A few years ago Spectrum acquired Time Warner Cable. my bill has gone up twice without notice in the past year while i get service outages at least once every few weeks. It's not them. If there are any issues or questions surrounding the order for Fiber and you're not receiving any specific information from the Buried Wire Center, feel free to call us or chat with us and we can review the order details. We're sorry to bother you, but our systems have detected unusual traffic from your computer network that we consider a fair use violation. In most cases, Spectrum leases access to utility poles. It's hard to tell from the image, but even if it's direct-bury drop cable, it's not dangerous. I was wondering if I could just pull it up and rebury it myself. Hello @user_c50f9a and thank you for joining us here in the Xfinity Support Forums. I must say the third young man was very helpful and didn't try to pawn me off on someone else. A safe way to get rid of all those old cable and phone wires With our new Xfinity support direct messaging, you do not need to input the name of a person. @Ask_Spectrum we are trying to watch the congressional hearing!!! Report Downed cable line | Xfinity Community Forum Somethings living in the ceiling maybe squirrels, maybe not, A safe way to get rid of all those old cable and phone wires. If the line had become damaged through no fault of your own, they would pay to run a new line, and at that point you might get them to run it a different way. Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? It shouldn't take that long. Spectrum serves homes and businesses in 25 states. Privacy Policy. When homeowner Jacob Fisher discovered that a Time Warner cable technician had run his neighbors Internet cable into his yard, Fisher created a video. Thanks for escalating this Rustyben. Meyers story isn't the only one. I was patient before. If that doesnt work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. He estimated that it would take an hour or two to go up on the roof and take down the abandoned cable and phone lines. Licensed electricians, who work with power lines and various kinds of cable every day, can tell at a glance what is safe to touch and what needs to be switched off before they start working. What was the actual cockpit layout and crew of the Mi-24A? A minor scale definition: am I missing something? Disappointed and concerned. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. My hardline connection to my PC never has connection issues. Your dispatch is the problem, undersized and a separate dept. I have a line down in my yard as well as 2 neighbors , blocking driveways to both cottages. You own the wire from the meter masthead to the meter, to you breaker panel and your house branch circuits. Can someone explain why this point is giving me 8.3V? User reports indicate no current problems at Spectrum Spectrum (formerly Charter Spectrum) offers cable television, internet and home phone service. Once entered, the field will be alerted and schedule for a technician to raise and/or remove/replace the lines as needed. Then yesterday out of the blue my modem stopped communicating to the server and my internet has been down since. What to do about unburied cables in your yard - WRTV Erika Cuadra Stone I just moved to the area and had the same issue with my neighbors many cable lines crossing into our yard to the pole that resides in my backyard as well. Pepco has pictures on its website that can help you identify the power-system components. Your service is a joke. Aug 20, 2012 at 18:50. Spectrum Outage Map Is The Service Down? One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepcos line, which might be the case if the old cable and phone lines come in near the power line, the company says to call first, at 1-202-833-7500, and Pepco will determine the best course of action. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street . I thought these forums were public. We look forward to meeting you there! ^JC, We are glad that this working and apologize for the inconvenience. @Ask_Spectrum outage again in Brooklyn. Replace or Install Underground Wiring or Cable Lines - Xfinity It is the second largest cable operator in the United States. $55 in monthly increases over less than four years. I have a sagging line in my driveway from the pole across the street.. Hey @user_6790b2! Even after speaking with him. Shameful. And who would do the work, because the cable company is unlikely to be interested in undoing something that not only makes them no money, but also makes it harder for them to make money down the road? Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew.