stratstone mini leeds meet the team stratstone mini leeds meet the team

People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Anyone can write a Trustpilot review. Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. Took my Mini for its yearly service. I was given a courtesy car which helped me greatly. Stratstone | 15,606 followers on LinkedIn. All rights reserved. Travelled to dealership to collect car and handover was seamless. Everyone's a winner. Rang to book car in for emissions problem, fitted me in first thing next morning. Jamie at service reception desk very helpful too. I so appreciate it .. a very positive and reassuring experience. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. Set up a monthly service plan when I bought the car.Service Plan keeps costs manageable and happier using BMW as the service provider. Drive your new MINI with an Extra Big Smile on Your Face, MINI Launch a Final Edition of the Clubman Model, MINI Launches New Limited Edition Convertible EV. It would have been nice to be shown to the car, I was just left to wander around the car park trying to find my car on my own.The servicing came with a wash and vac. We value your feedback and take pride in providing the best possible customer service! Our dealer network has a broad selection of Approved Used vehicles for you to browse from, ensuring you are never short of choice. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Took just one week from first visit to home delivery. Very happy with the overall experience. Best wishes,Customer Services. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. If you read the reviews it clearly shows two types of service - if theyre taking your money for a new car the service is superb when but service maintenance is needed, shocking! Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on it's way! I had an MOT, service and also had a new service plan set up. Neither yesterday or today did anyone ring me back. Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. Meet the team Monday! Do you agree with Stratstone - MINI Leeds's TrustScore? I will never use Stratstone Mini again. We hope to be of service to you again! Technician provide a very comprehensive report and video. Michael went above and beyond to make sure I was happy. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. We hope to be of service to you again! The branch is always available for any assistance that you may need. Technician provide a very comprehensive report and video. This is now the second Mini in succession from this dealership and once again, Paul Rosen was extremely professional and reassuring throughout this transitional process. Apparently car needed almost 3000 of work. Customer Services. The tyre change was done whilst I waited, plus I was able to retain as a spare the best of the tyres that had been taken off. Would I recommend Stratstone, absolutely! The branch is always available for any assistance that you may need. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. Stratstone Mini Leeds is open Monday-Saturday 09:00-18:00 and Sunday 11:00-17:00. Verification can help ensure real people write reviews about real companies. I just found the customer service very mediocre. Suggested companies are based on peoples browsing tendencies. Discover Stratstone. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. I changed my mind several times of which I wanted. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Would highly recommend & would return in the future. Absolute shambles of a company and I will never deal with them again. No sales BS like usual dealers just honest upfront deal. The new all-electric smart #1 will arrive on UK shores later this summer, signalling the start of a new era for the smart brand. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Changing our mini at Stratstone Leeds was a good experience, the sales person (R.J) was professional and helpful answering many questions throughout the part exchange process and communication via email/phone/sms first class. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Im sure Ill be back to see him in a few years for my 4th one. Yesterday I bought, what I imagine will be my last Mini - a Countryman in racing green. Our state of the art workshop is operated by a team of manufacturer trained technicians, who have access to the latest tools and equipment required to keep your . . Anyone can write a Trustpilot review. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Hi,Thank you so much for taking the time to review your experience with us. Will definitely get my next bmw from here ! We came back wanting to make a deal. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Very knowledable reception staff took very good care of me. Official MINI Retailer in Leeds. This morning on Sky's Sophy Ridge on Sunday, nurses union leader Pat Cullen attacked the government over its failure to give RCN members a decent pay rise as Transport Secretary Mark Harper . Your authorised local BMW retailer, with excellent offers on new and approved used BMW's. For context, Elland Road, home of Leeds United, is located within walking distance. Do you agree with Stratstone - MINI Leeds's 4-star rating? Lovely courtesy car clean and well presented. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . I would highly recommend this dealership if you are looking to buy a Mini. I was given a courtesy car which helped me greatly. In the Vehicles & Transportation category. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Ryan has been with us for 5 years now, and is an integral member of the team here at MINI Harrogate. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Jamie at service reception desk very helpful too. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. It goes against our guidelines to offer incentives for reviews. Booked a MOT online a week ago with Stratstone BMW Leeds. Would highly recommend & would return in the future. I was regularly kept up-to-date with the progress of my service. Official MINI Retailer in Leeds. My car was in on 4th April for a recall. From charitable work, to dealership refurbishments, there are plenty of stories emerging from our extensive network of retailers across the UK. It goes against our guidelines to offer incentives for reviews. Have a wonderful day! Lady very helpful on the phone. Explore the MINI Special Edition range, a unique reimagining of popular MINI models designed for the individual within. We value your feedback and take pride in providing the best possible customer service! Here, you can find the latest Stratstone news and keep up-to-date with the most recent information. Find out how we combat fake reviews. Our news section provides the most recent automotive stories from the motoring world, Stratstone and the brand we proudly represent. 16/06/2022 . Claim your profile to access Trustpilots free business tools and connect with customers. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. Companies can ask for reviews via automatic invitations. Stratstone might be slightly more expensive but the service and care from all departments makes it well worth while. Everything I expected and was promised was done. I was dealt with by Ellie who was excellent and the whole process went smoothly. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. Check out what 123 people have written so far, and share your own experience. All rights reserved. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. It goes against our guidelines to offer incentives for reviews. Thank you for the smooth and efficient service and being able to fit me in on a day that was convenient for me as I was working in the area on the day. We hope to be of service to you again! Total incompetence. Staci was fabulous setting up my service plan and providing a fantastic service, the whole team worked hard to meet my requirements and I love the car . We value your feedback and take pride in providing the best possible customer service! We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. What's more, with Stratstone MINI, you can take advantage of an Approved Used MINI with a number of benefits. We also ensure all reviews are published without moderation. Stratstone, has been confirmed as the UK leading launch partner of multinational high-tech company BYD. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. Do you agree with Stratstone - MINI Leeds's star rating? They think we customers ate stupid!! Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. It goes against our guidelines to offer incentives for reviews. Voice your opinion today and hear what 115 customers have already said. At Stratstone, we are proud to represent some of the world's best premium and luxury car manufacturers. Check out what 115 people have written so far, and share your own experience. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. It is a pleasure representing one of Britain's favourite automotive brands. Travelled to dealership to collect car and handover was seamless. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The car was prepared perfectly so couldnt be happier. I am very pleased you are satisfied with your visit! They kept it overnight so they could listen to it cold start and fixed the problem that day. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Unfortunately after the purchase the follow on care is terrible. We value your feedback and take pride in providing the best possible customer service! Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. Occasionally we will send out newsletters promoting our offers and discounts. Hi Anna,Thank you very much for 5* review! Reply from Stratstone - BMW Chesterfield. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Confirmed by email. Thank you Paul and Stratstone Mini for once again providing my son Jonathan with a Motability vehicle (Mini Cooper, 5 door) to enhance his lifestyle and daily needs. Best wishes, Customer Services. Top service. Hi,Many thanks for taking the time to provide us with this review.We love to see such great feedback! Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. 8days later guess what? Took my Mini for its yearly service. Contact the Ferrari Dealername and meet the Ferrari team. | Read 41-60 Reviews out of 378 . Its Thurdsday.Left several messages. We strive to create the most competitive deals on new MINI models and we always go the extra mile to ensure Approved Used examples are rigorously prepared to the highest standards. Your review is very important to us, as our goal is to deliver an outstanding customer experience. | Read 21-40 Reviews out of 110. Thanks again!Customer Services. They kept it overnight so they could listen to it cold start and fixed the problem that day. Discover if MINI is the right brand for your lifestyle with the Stratstone MINI Road Test and First Drive Reviews. Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. Got to give a special mention to Rhiannon. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! Best wishes,Customer Services, We were looked after by Paul, the mini we enquired about was waiting for us for a test drive , he was very helpful and accommodating , we came away with a great experience , thank you Paul.Heather and Rick, Hi Rick,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. We value your feedback and take pride in providing the best possible customer service! Here are 8 tips for writing great reviews. If you are thinking about selling your MINI, then you can get an instant valuation using our online Sell Your Car tool. I will never use Stratstone Mini again. Three days later the money was returned but it took Statstones a further three days to contact me to find out about my complaint. Lady very helpful on the phone. Companies can ask for reviews via automatic invitations. Was impressed from initial contact and would highly recommend to family and friends. Customer Services, Simply excellent throughout. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! He showcased Stratstone Mini very favourably. Technician provide a very comprehensive report and video. I so appreciate it .. a very positive and reassuring experience. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . Holly was a new member of the sales team & in our opinion a great credit to the company. Holly was a new member of the sales team & in our opinion a great credit to the company. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Companies can ask for reviews via automatic invitations. Find your next car at MINI Leeds, where. The salesman was a very pleasant & helpful young man. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Hi Dawn,Thank you very much for taking the time to leave us this positive review! Jamie at service reception desk very helpful too. Be warned, my experience with Stratone mini Leeds was not pleasant.The sale person, however was accommodating and helpful, unfortunately that is where the positives end . Mark helped get a finance deal with my old mini as part exchange, i was very pleased with it. Suggested companies are based on peoples browsing tendencies. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Lovely courtesy car clean and well presented. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Top service. Granted it is a free service, however it was done so poorly, Id have rather it hadnt been done at all. Asked what was more likely, his football team Arsenal winning the Premier League or Labour winning the election, he added: "Us winning the election". You can unsubscribe from this at any time. Thank you for taking the time to leave us your rating!Customer Services. The entire team at Leeds seem an exceptionally welcoming team. We never felt under pressure, and were offered a very reasonable price. Took just one week from first visit to home delivery. It goes against our guidelines to offer incentives for reviews. Hi,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services, Went into the leeds holbeck store as I had some issues with my locking nut. I cant thank Gary and the team at Silverlink enough for their care and attention over the years. 2 weeks later the money still had not been returned so I put in a formal complaint to Stratstones. We never felt under pressure, and were offered a very reasonable price. We hope to be of service to you again!