How to cancel call diversion using your handset Press # followed by the divert code Press # Checking call divert is on using your handset Press * then # Type the divert code followed by # Costs for using call diversion The diverted part of your call is charged at our standard dialling rates. Fix faults: Switch your device off and on again - it fixes most problems. The standard monthly price shown will increase from April every year beginning on 01 April 2024 by the Consumer Price Index rate of inflation published in January that year plus 3.9%. Please see minimum guaranteed download speed for more information. Offers available 03 April to 08 May 2023. You can call us: Monday to Friday 8am to 9pm Saturday 8am to 8pm Sunday 9am to 6pm I want to cancel one or more of my services: From a landline: 0800 783 1401 From outside the UK: +44 150 174 7714 I just want to cancel my BT Mobile service: From a landline: 0800 389 8414 From outside the UK: +44 150 174 7714 Was this answer helpful? Discover wholesale, strategic digital transformation, designed for your business and its wider goals. Your digital phone line will not be compatible currently with restaurant and takeaway systems used to remember customers details or previous orders on the back of a telephone or online order. For whatever reason, you've decided it's time to move on, so let's get to it. We have dedicated help guides and teams on standby to help you if youre stuck, and lots of self-install content when your order is placed. 09:00 - 17:00. They also let you share pages with social media sites. The first part of your contract is terms that are general to all of BT's standard products. The following documents make up your contract for your Managed Services: -the Retail Connect Schedule to the General Terms found here; - theManaged Services Schedule to the General Terms found here; 1) one of the underlying network products (Associated Services) set out below; or, 2) for all other underlying network products, the terms can be foundhereor under Products on this BT Business Terms and Conditions page, Associated Services Annexes for Managed Service, Intelligent Connectivity with VMWare Service Annex PDF 236KB, BT Managed Firewall Security Service Annex PDF 350KB, Managed Embedded Security Controls Service Annex PDF 344KB, Managed Cloud Connect Service Annex PDF 171KB, BT Managed Endpoint Security Microsoft Service Annex PDF 232KB, BT Managed Service Voice - MiCloud UC & MiCloud CC Annex to the Managed Service Schedule PDF 124KB, BT Managed Cloud Security (Zscaler) AnnexPDF 173KB, BT Managed Fortinet SD-WAN AnnexPDF 290KB. The Future is Now: Combat sophisticated cyber-threats with smart technology and continuous staff training. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. 5G on BT Mobile is available in 80 large towns and cities, including the busiest parts of Belfast, Birmingham, Cardiff, Coventry, Edinburgh, Leicester, London, Manchester. In addition the following documents may also apply: Solution Terms for 4G Public Wifi in BoxPDF 182KB, Solution Terms for Additional Network EquipmentPDF 175KB, Solution Terms for BlackBerry for BusinessPDF 168KB, Solution Terms for Complete MobilityPDF 124KB, Solution Terms for Connected VehiclePDF 168KB, Solution Terms for Customised AppsPDF 165KB, Solution Terms for Lone Worker from EE (Peoplesafe)PDF 169KB, Solution Terms for Lone Worker SIM Only Service PlanPDF 144KB, Solution Terms for Mobile Device ManagementPDF 135KB, Solution Terms for Mobile Secure Data Management (Jamf)PDF 136KB, Solution Terms for Mobile Voice VPNPDF 166KB, Solution Terms for On-site Support (Employees Transferring)PDF 159KB, Solution Terms for On-site Support (No-Employees Transferring)PDF 153KB, Solution Terms for Samsung Knox for EnterprisePDF 216KB, Solution Terms for Service Add-OnsPDF 268KB, Solution Terms for Service Relationship ManagementPDF 371KB, Solution Terms for 4G Office Signal Assist(PDF 128KB), Solution Terms for Signal BoosterPDF 103KB, Solution Terms for Tailored End to EndPDF 360KB, Solution Terms for Tailored Set UpPDF 256KB, Solution Terms for Total Resource (Employees Transferring)PDF 390KB, Solution Terms for Total Resource (No Employees Transferring)PDF 381KB, Ofcom General Condition 1.3 Additional InformationPDF 138KB, Ofcom General Condition 1.3 Additional InformationPDF 128KB, For IT Services, these General Terms will applyPDF 266KB, IT Services Annex to the Purchased Equipment SchedulePDF 179KB, Business Review Consulting SchedulePDF 165KB, Collaboration Adoption Service SchedulePDF 266KB, Design and Implementation SchedulePDF 209KB, iNlife Managed Security SchedulePDF 227KB, Network Assessment Service SchedulePDF 169KB, Service Delivery Management SchedulePDF 161KB. pubs, clubs, hotels and bookmakers. Although when I speak to business customer services, the service is great, but unfortunately the broadband connection itself has been slow and dropping several times a day, and has been significantly worse over the past few weeks. Can I run a personal care system or pendant on a digital line? Business is unpredictable. See information on compensation scheme athttps://business.bt.com/compensation-scheme/, Hybrid Backup and Always Connected Guarantee. To cancel the whole order, scroll to the bottom of the page and choose the red 'cancel order' button. How do I set the time and date using a System Phone? Get help cancelling call divert, forwarding and voicemail. Were powered by EE, voted the UKs number one mobile network for seven years running. Not available on fibre. 5G coverage, plan and compatible device needed. How to change or cancel a BT phone, TV or broadband package You never know whats going to hit you from one moment to the next. This usually occurs a working day or two before the actual cease date - if that past the point of no return status was reached then I do not think anything can be done to stop it. Click the button and choose a domain technical enquiry form. The fastest way to get help is to use live chat. BT has the right to cease your number in certain circumstances. These cookies let us do things like remember your login details and settings and provide support using live chat. If your provider has raised your monthly bill by more than the line of inflation, you can cancel your service without any penalties if you do so within 30 days of being notified about the change. 9.95 hub delivery charge and 10 broadband connection charge applies. BT product or service and how we deliver it. TV license and latest Android, Window or iOS operating system required. If your Complete Wi-Fi still fails to provide a strong signal, you will be entitled to cancel the Complete Wi-Fi add-on during the guarantee period and claim a refund of up to a maximum of 6 months previous Charges for the Complete Wi-Fi add-on. Application for Change of Cottage - & Small - Scale Industry License. If youve bought a service from BT under the BT Mobile Schedule to the General Terms or a Service from BT under the EE Mobile Schedule to the General Terms, the relevant terms can be below. Seewww.bt.com/termsfor details. Always send hardware like wireless routers back by recorded delivery, to ensure theyre received safely. How to change or cancel a BT phone, TV or broadband package Find out how you can make a change to your BT package, including how to cancel BT Sport, BT Broadband, BT TV, or your phone line. That's a 33% saving to buzz about. Please. If I can't get an answer from BT re cancelling a p - BT Business Our business phone bill has just increased by 14.4% which apparently is ok according to our contract. Once terminated, BT may not be able to re-instate your PSTN service on the same commercial terms as you may previously have had. If you are looking to keep an existing number, whether it's with another supplier or with BT under a different name, you will be able to input this number in the ordering process and we will let you know if we need anything else. Achieve a smarter digital future with our technology and business solutions for public sector providers. Get Fibre 38 for 19.95/month (was 29.95). I couldn't get through to them on time. So, you need broadband thats always working at its best when it matters most. Your broadband service is subject to terms and conditions found under the BT Bundles heading athttps://business.bt.com/terms/under the Broadband and Internet dropdown. BT Business Terms | Our Terms and Conditions Our experts are online now. The estimates take into account congestion on the network at these times. Payment systems have moved on significantly in recent years, as long as you ensure your terminal runs over the internet or mobile network and is NOT reliant on a traditional phone line. You must return all Wi-Fi Discs to BT. we provide you with a different set of standard terms. Find out how to check or change your BT calling plan. But maybe it's too late, and you've found a faster broadband alternative that's making your current set-up seem outdated. We will let you know - we can check what is and isn't live within your location and identify the quickest and best way to provide your service. Other cookies can be turned off, although our website won't work as well without them. You can use BT Express to request a change to your existing business tax account. But by sticking with BT - or any other corporate giant - you dont always get the best deal, and you definitely dont get the best service. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. In some cases, it might be possible to cancel your BT service without paying an early cancellation fee. These services are: PSTN, ISDN, Featureline, Featureline Compact, Featureline Corporate and Embark. All monthly prices shown increase from April 2024 with inflation, plus 3.9%. Ordering with us for the first time or switching from another supplier. BT Global Services Terms and Conditions page, Microsoft Office 365 and Microsoft Office Cloud Services offered by BT, Service Schedule for My BT Business Account BT Business Apps, BT Business Apps End User Licence Agreement, Service Schedule for BT Device Protection by Symantec, Website Builder - Annex to My BT Business Account, Agreement for BT Sport - Commercial Premises (Single Premises), Agreement for BT Sport - Group Commercial Premises (Multiple Premises), BT Sport Commercial Referrer Terms & Conditions, Terms and Conditions for the BarBeats Service, Service Schedule for My BT Business Account - My Bill and Analytics, BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete WiFi and Hybrid Backup for Customers joining and resigning from 28 March 2022, Value Added Services Annex for BT Business Broadband, Superfast and Ultrafast Schedule, Next Day Connection Annex to the BT Business Broadband Schedule, Service Schedule for BT Business Broadband Access Service, Service Schedule for BT Business Mobile Service, Annex to the Service Schedule for BT Business Mobile Service, Service Schedule for BTnet (also marketed as Internet Connect UK), Annex to the Service Schedule for BTnet (also marketed as Internet Connect UK) - BTnet Security, Annex to the Service Schedule for BTnet (also marketed as Internet Connect UK) - BT Assure DoS, Annex to the Service Schedule for BTnet (also marketed as Internet Connect UK) Gigabit Broadband Voucher Scheme, Business Email Lite powered by Microsoft Office 365, BT Business Lite Web Hosting and Business Email Lite powered by Microsoft Office 365, Microsoft Office 365 offered by BT Annex to Service Schedule Service Level Agreement, Contract for BTBusiness Service (BT IP Trunk) - Main Conditions, BT Business Services Telephone Service Phone Calls and Lines (PSTN, ISDN, Featureline, Featureline Compact, Embark and Featureline Corporate) Schedule to the General Terms, Calls and Lines Packages Schedule to the General Terms, BT Business Plan (Customer Based and Lite), Service Schedule for Starter and Professional Packs, Web Hosting & PC Security Bundle Terms & Conditions, Web Hosting with BT PC Security & PC Back Up Bundles Terms & Conditions, Service schedule for Internet Services Bundles, BT Directories / BT Customer street / BT UFindUs migrated to BT Web Starter / BT Web Manager / BT Web Expert, BT Web Basic / BT Web Standard / BT Web Standard Plus migrated to BT Web Starter / BT Web Manager / BT Web Expert, RingCentral Development Platform Annexto the BT Cloud Phone Schedule and Cloud Work Schedule, Cloud Work Contact Centre,Annex to the Cloud Work Schedule, BT Cloud Voice and Cloud Voice SIP-T Schedule to the General Terms, Presentation Number Service Option Annex to the BT Cloud Voice and Cloud Voice SIP-T Schedule, BT Cloud Voice Express Schedule to the General Terms for Customers joining and resigning prior to 28 March 2022, BT Cloud Voice Express Schedule to the General Terms for Customers joining and resigning from 28 March 2022, Main Conditions Conditions for BT Business Services, BT One Phone SME Schedule to the General Terms for Customers joining and resigning from 1 April 2021, BT One Phone SME Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021, SIP Networks Annex to the BT One Phone SME Schedule, Convergence Services Annex to the BT One Phone SME Schedule, BlackBerry Annex to the BT One Phone SME Schedule, MobileIron Cloud Service Annex to the BT One Phone SME Schedule, One Phone Portal Annex to the BT One Phone SME Schedule, Onsite Mobile Networks Annex to the BT One Phone SME Schedule, Private Voice and Data Extra Annex to the BT One Phone SME Schedule, Signal Assist Annex to the BT One Phone SME Schedule, Recording Extra Annex to the BT One Phone SME Schedule, Mobile Data Source Management (Jamf) Annex to the BT One Phone SME Schedule, BT One Phone Schedule to the General Terms for Customers joining and resigning from 1 April 2021, BT One Phone Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021, SIP Networks Annex to the BT One Phone Schedule, Convergence Services Annex to the BT One Phone Schedule, BlackBerry Annex to the BT One Phone Schedule, MobileIron Cloud Service Annex to the BT One Phone Schedule, One Phone Portal Annex to the BT One Phone Schedule, Onsite Mobile Networks Annex to the BT One Phone Schedule, Private Voice and Data Extra Annex to the BT One Phone Schedule, Signal Assist Annex to the BT One Phone Schedule, Recording Extra Annex to the BT One Phone Schedule, Mobile Data Secure Management (Jamf) - Annex to the BT One Phone Schedule, Annex to the Service Schedule for BT One Phone BlackBerry, Annex to the Service Schedule for BT One Phone MobileIron Cloud Service, Annex to the Service Schedule for BT One Phone for the BT One Phone Portal, Annex to the Service Schedule for BT One Phone BT Signal Assist, Annex to the Service Schedule for BT One Phone Recording Extra, Annex to the Service Schedule for BT One Phone Onsite Mobile Network, Annex to the Service Schedule for BT One Phone Onsite SIP Network, Annex to the Service Schedule for BT One Phone Private Voice Extra and Private Data Extra], BT One Phone - Flexible Caller Line Identity (CLI) Extra Order Form, BT Business Mobile Schedule to the General Terms for Customers joining and resigning from 1 April 2021, BT Business Mobile Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021, BlackBerry Specific: Annex to the BT Business Mobile Schedule, On Site Transmission Equipment: Annex to the BT Business Mobile Schedule, MobileIron Services Specific Terms and Conditions: Annex to the BT Business Mobile Schedule, BT Mobile Manager:Annex to the BT Business Mobile Schedule, Solution Terms for 4G Office Signal Assist, BT Field Force Automation Purchased Equipment and Software Schedule, BT Field Force Automation Support Services Annex, Conditions of Supply (where Customer applies to a third party finance house or other third party for financial facilities) Mobile Devices, Conditions for the Provision of Devices for Customer Evaluation, Service Schedule for BT Mobile Device, Application, Content and E-Mail Management, Appendix to the Contract for BT Business Mobile Service, Appendix to the Contract for BT One Phone Connect, Solution Terms for Additional Network Equipment, Solution Terms for BlackBerry for Business, Solution Terms for Lone Worker from EE (Peoplesafe), Solution Terms for Lone Worker SIM Only Service Plan, Solution Terms for Mobile Device Management, Solution Terms for Mobile Secure Data Management (Jamf), Solution Terms for On-site Support (Employees Transferring), Solution Terms for On-site Support (No-Employees Transferring), Solution Terms for Samsung Knox for Enterprise, Solution Terms for Service Relationship Management, Solution Terms for Total Resource (Employees Transferring), Solution Terms for Total Resource (No Employees Transferring), Ofcom General Condition 1.3 Additional Information, For IT Services, these General Terms will apply, IT Services Annex to the Purchased Equipment Schedule, Service Schedule for BT Business Enhanced IT Support Subscription Service, Service Schedule for BT Business Enhanced IT Support Server Subscription Service, Service Schedule for BT Business Enhanced IT Support PC per incident Service, Service Schedule for SAS Support Services, Service Schedule for Phoenix Co-Lo Services, Service Schedule for Phoenix Business Continuity Services, Annex 1 to Service Schedule for IPscape Services, Service Schedule for SecureData Websense Services, Service Schedule for Applicable Hosting Services, Service Schedule for SAS 21CN Migration Service, Service Schedule for BT Cloud Unified Communications, Office 365 Professional Setup Schedule to the General Terms, Intelligent Assets - applicable to orders for the Intelligent Assets Service placed on or after 29 October 2018, Retail Connect Schedule to the General Terms found here, Managed Services Schedule to the General Terms found here, BT Managed Cloud Security (Zscaler) Appendix to the Managed Cisco SD-WAN Annex, Intelligent Connectivity with VMWare Service Annex, Public Guest WiFi Appendix to the Managed LAN & WiFi Annex, Public Guest WiFi Appendix to the Managed SD-LAN Annex, BT Managed Firewall Security Service Annex, Managed Embedded Security Controls Service Annex, BT Managed Endpoint Security Microsoft Service Annex, BT Managed Service Voice - MiCloud UC & MiCloud CC Annex to the Managed Service Schedule, BT Managed Cloud Security (Zscaler) Annex, Internet Out of the Cloud Schedule to the General Terms foundhere, BT Business eSaver Broadband, Calls and Lines, BT Business Hosted VoIP (Enhanced Service), Conditions for BT Business Broadband Advanced Service, Service Schedule for BT Business Broadband Advanced Service, Service Guarantee for BT Business Broadband Advanced Service, BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete WiFi and Hybrid Backup for Customer joining and resigning prior to 28 March 2022, BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms, BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete Wi-Fi and Hybrid Backup, BT Business Broadband Schedule to the General Terms, Value Added Services Annex to the BT Business Broadband Schedule, Value Added Services Annex to the BT Business Broadband Schedule (before 10 April 2017), Service Schedule for BT Office Anywhere, Service schedule for BT One Phone Connect, Annex to the Service Schedule for BT One Phone Connect BT One Phone Coverage Solutions, Annex to the Service Schedule for BT One Phone Connect Private Voice Extra & Private Data Extra, Online Starter Kit for Office 365 (On or After 13th July 2015), BT Business IT Site Manager Subscription Service, BT Business IT Support Manager pay per use on-site Service, BT Business IT Support Manager PC Incident Service, BT Business IT Support Manager PC Subscription Service, BT Business IT Support Manager Server per incident Service, BT Business IT Support Manager Server Subscription Service, BT Business IT Manager On-Site Repair Subscription Service, Service Schedule for Microsoft Office 365 Small Business/Microsoft Office 365 Business Essentials offered by BT and Microsoft Office 365 Small Business Premium/Microsoft Office 365 Business Premium offered by BT, Charges Schedule for Microsoft Office 365 Small Business offered by BT and Microsoft Office 365 Small Business Premium offered by BT, Charges Schedule for Microsoft Office 365 Small Business offered by BT, Microsoft Office 365 Small Business offered by BT Annex to Service Schedule Service Level Agreement, Business Circle Complete Terms and Conditions, Blackberry Internet Service (with or without Satellite Navigation) Terms and Conditions, BT Business Mobile Broadband Terms and Conditions, Service Schedule for Voice, Business Circle, Business Circle Complete, Data, Blackberry Services, BT Signal Assist, Service Schedule for BT Business Mobile Broadband, Maintenance of Equipment Service Schedule, Maintenance of Equipment - Customer Service Compensation Scheme Annex, UK Maintenance Service Standard Care, Business Care & Business Premium Care, Conversion Tariff (between ITU-R Recommendation BT.601 (270 Mbit/s) and PAL, Conversion Tariff (between ITU-R Recommendation BT.601 (270Mbit/s) and SDV), Digital Video Broadband (DVB) ASI Non-resilient Service, Digital Video Broadband (DVB) ASI Resilient Service, EPS81, EPS82, EPS83, EPS84 and EPS 98 Services, Facility Line Circuits (1, 3, 5 year Minimum Term contracts only), Netstream Corporate/Enterprise Conditions, NetStream Corporate/Enterprise Schedule 1 - Opening Contract Details, NetStream Corporate/Enterprise Schedule 2 - Opening Inventory, NetStream Corporate/Enterprise Schedule 3 - Record of Contract Changes, Serial Digital Interface (SDI) Access Point, Serial Digital Interface (SDV) Vision Circuits. If BT want to get paid up to date they can contact me in the next 24 hours. Migration to Bt Business From Bt Residential Hassle-free ways to help yourself without picking up your phone. Business broadband and phone deals | BT Business If youre transferring an entire broadband bundle or switching the type of broadband - for example, upgrading from ADSL to cable broadband - this can take longer as your new set-up may require installation. if you wish to retain your email address you would need to keep your business broadband with us. Please make sure you have your account number or BT One Phone number to hand, If youre unhappy with any of our products or services, please contact us on ourcomplaints page. To receive a free 60 minute site visit with your Halo package, you must select it at point of sale. It clearly isn't ok by any measure. All information previously contained in the Charges Schedule is now atSection 52, Part 6 of the BT Price List. Can I have an alarm with a digital phone line? Once you have the goods in your possession, you can apply for a returns number. This depends on a number of factors, so we can't give you an exact timeframe, however you should expect to receive this usually within 7 days of your full service going live . The first part of your contract is terms that are general to all of BT's standard products. What are the BT Calling Plans and how can I change to a new one? It is pretty straightforward to switch your business account from BT or cancel your business contract altogether. We use cookies to do things like remember what you've added to your shopping basket and show you content we think you'll be interested in. To cancel or change an order, please log in to your account by clicking the 'My Dabs' tab which is situated near the top left hand corner of the screen, then choose the 'Orders/returns' option. we provide you with a different set of standard terms. The alarm companies are now selling systems that do not rely on a traditional phone line, they can run off your internet connection or supply you with a system that runs over the mobile network. 168 saving (14%) on Fibre 500 Broadband only based on standard price of 49.95/month over a 2-year contract. BT business solutions Work faster, smarter, safer, and stay connected with your world. I was advised to call in at 9 am and speak to them, despite them leaving a note to say that they are unable to push back the disconnection. (read more about choosing a new broadband provider). Note that any offer prices are discounted from standard prices and that, when standard prices increase, the offer price will be discounted from the revised standard price. We also have some other important information and terms that apply to BT's standard products. Leaving BT | BT Help Going back to work? To check the speed at your location visit:business.bt.com/products/broadband-and-internet/deals. *not 7 days after receiving your Hybrid Backup device. BT Business broadband 2023 Spring Offer Fibre 38 Broadband Only. The digital line is not currently compatible with this system, this is currently only compatible with a traditional phone line. FAQs | BT Sport Business Tax Services - Hillsborough County Tax Collector Don't forget to dial '9' before trying to get an outside line. The Complete Wi-Fi Guarantee will cover the main building at your site, but will not cover any Broadband faults or any outbuildings or extra sites. We are closing the company and we will be cancelling our direct debits. So you can browse and download everything you need without ever slowing down. If you don't have one, use Chat (during office hours) to get in touch and we'll take care of this for you. Because we don't actually take any money from your credit card or chosen payment type until your goods are ready for despatch, you can cancel or change an order at any time, right up until the 'completion' stage when your goods are sent out. You can view a summary of any new terms, or material changes to your terms that will come into effect shortly under the Changes to terms heading below. Then edit the order and scroll to the bottom of the page and click the blue 'add basket' button. Continue your broadband research on our resource page (Click Here) or contact us to get advice on your specific contract (Contact us page) or fill in the form below. Work out how many monthly payments are left and add them together. The final part of your contract is the terms that are specific to your Any amendments to the BT Price List will be published in theBT Price List. What are the default IP addresses on the IP Office system? 1. Contact Us | BT Business Contact Numbers | BT Business By signing up to Cloud Voice Express your existing BT PSTN service will terminate. In order to use the BT Cloud Phone Service or Cloud Work Servicecustomers must comply with the EULA. So, you know youre on a plan you can count on. You get all of the calling features included in the package that can be chargeable on traditional packages, you can manage your calls remotely for a more flexible and productive business day and it allows us to provide you with a dedicated internet connection to get you the fastest speeds physically possible at your location. Another way you might be able to get out of paying cancellation fees is if your provider is in breach of contract for example if your actual speeds are significantly slower than promised. Is my mobile speed limited on unlimited plans? If I change my address can I keep my number? 5. The most recent entries are set out at the top of the list. Connect your people and places with smart solutions tailored to your business. Will my existing extensions work on the digital line? How do I access voicemail or divert calls on my phone system? How do I set up or cancel call diverts on a HiPath DX? Unfortunately not because traditional phones wont be compatible, but dont worry we will send you 1 x new digital phone for free if you purchase one of our digital phone line packages. Average speed boost based on tests showing median uplift of 20mbps in download speeds (rounded to the nearest whole Mbps) over a 24 hour period. BT Business Total Broadband products are not available for new supply from 15 September 2014. I need a dedicated secure fibre connection, above the standard option. Make sure youre always connected with mobile, broadband, phone systems and more. Details for each Calls and Lines Package including: are set out in the relevant Annex and Section 56 of theBT Price List. If BT is unable to fix it within 30 days, you can terminate your service without paying any charges (other than for any service already received) but you must return any BT Hub. New customers only. Which type of Cloud Voice product have I got and where can I find help? Youre restricted to one compensation claim during your contract term. You can see if your address is eligible by putting your details in the availability checker at the top of this page. If you changed providers under the older system, youll be relieved to know that these days, you dont need a migration authorisation code, also known as a MAC code.