Select any of the following sections or select Show all. If the Start button is disabled, check that your removable drive has a total capacity of at least 4 GB. Data like Exchange Online Mailbox content and SharePoint Online Site content is stored in a Microsoft Data Center and is not affected by the Surface service process. When you deploy Windows on a some Surface devices that have 1TB drive configuration, you may encounter errors or other issues that concern locatingthe DISK0. ago Step 1: Visit this page of Microsoft to download the Surface Data Eraser installer. MakeWinPEMedia /ISO C:\WinRE_amd64 C:\WinRE_amd64\dataeraser_x64.iso, wait few seconds to complete, now iso file created in C:\WinRE_amd64\, @RAJU2529 Multiple Surface Pro 4 Not booting to Microsoft Surface Data Eraser The Microsoft Surface Data Eraser script detects the storage devices that are present in your Surface device and displays the details of the native storage device. https://1drv.ms/u/s!AmZoRRusRV59pWIFnpHuyM7klxFe?e=dWxkwa, @DanRev0519 . I had him immediately turn off the computer and get it to me. Boot your Surface device from the Microsoft Surface Data Eraser USB stick. On Sun, 23 Apr 2023 at 17:38, VARADHARAJAN K ***@***. Storage spaces drives are virtual, so they are listed after physical drives. To learn more about the data wiping capabilities and practices Microsoft uses during the service process for Surface, see Protecting your data if you send your Surface in for service. method 1 Just don't want to waste hours trying to format this Surface Go tablet to send it in for repair. Data Eraser was unable to locate the drive as well. To continue this discussion, please ask a new question. SSDs aren't available for purchase at this time. then inserted transcend usb 2.0 GB pendrive, . Is it the size of the drive? Here is how to that. @Syson032 and @masterddon, I created a new version 3.48.139.0 iso file suitable for x64 (for 2021+ devices only) and I uploaded it to Onedrive storage and Google Drive storage. use only 4GB drive . However, feel free to re-open if you have additional questions, comments or suggestions to help improve the contents of this documentation. Select Yes to continue erasing data on the Surface device. Thank you in advance. The drive you select will be formatted and any existing data on this drive will be lost. Any section you choose will open to show you more info. Press and hold the Volume Down button. If you have suggestions related to this documentation, please let us know here and we will submit them for review. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. You must accept the license terms to continue. Once the bootable USB is ready, you will see the Success message. Have you list disk Bonus Flashback: April 28, 1998: Spacelab astronauts wake up to "Take a Chance on Me" by Abba (Read more Last Spark of the month. FAQ: Protecting your data if you send your Surface in for service Then got to a point that says. CRITICAL ERROR: Unable to properly mount the USB. c. Press and release the Power button. Flashback: April 28, 2009: Kickstarter website goes up (Read more HERE.) @RAJU2529 & @illfated -- Thanks for replying. While one can always use third-party tools to securely erase data before handing over a PC to service or selling off, there is an official tool to securely wipe data from Microsoft Surface devices. @jans-at Today just now i successfully created a bootable iso file for 64bit. ]LOG]!> Press and hold the volume-up button on your Surface, and, at the same time, press and release the power button. The Microsoft Surface Data Eraser script detects the storage devices that are present in your Surface device and displays the details of the native storage device. Please refer to the Surface warranty terms and conditions for details on how your device will be serviced or replaced. using windows 10 adk and winpe adds on files. Turn off your Surface device. When you run Surface Data Eraser on the Surface Data Eraser USB drive, a log file is generated in the SurfaceDataEraserLogs folder. If youre using a USB 2.0 device, you might get the following screen with We recommend that you use a USB 3.0 thumb drive with at least 4 GB of space message. [!IMPORTANT] active Securely Wiping a Microsoft Surface using the Microsoft Surface Data Eraser This version of Microsoft Surface Data Eraser adds support for the following devices: Surface Data Eraser v3.2.45.0 and above can be used to restore Surface Pro or Surface Laptop devices with the 1TB storage option in the scenario that the device shows two separate 512GB volumes or encounters errors when attempting to deploy or install Windows 10. Boot your Surface device from the Microsoft Surface Data Eraser USB stick. You can also download a recovery image for your sp4 to a usb and reinstall windows 10 pro. Original by design. Press and hold the volume-up button on your Surface, and, at the same time, press and release the power button. This version of Microsoft Surface Data Eraser adds support for the following: This version of Microsoft Surface Data Eraser adds support for Surface Pro with LTE Advanced. The drive you select will be formatted and any existing data on this drive will be lost. I've tried installing this Microsoft Drive Eraser tool on two different computers. I was told I can try to delete partitions but idk if its an SSD issue and idk what the right call is.. Even though the Microsoft Surface Data Eraser tool is compatible with Windows in S mode, you wont be able to create the USB stick on Windows 10/11 S. The Microsoft Surface Data Eraser tool is a custom tool for Surface devices running Windows 10/11. I'm looking for suggestions on how to wipe them to a reasonable level of security, no HIPAA or DOD requirements here. If the Start button is disabled, check that your removable drive has a total capacity of at least 4 GB. select partition 1 Archived post. Insert the bootable Microsoft Surface Data Eraser USB stick into the supported Surface device. Does Microsoft repair the Surface I have sent in, or does it replace the device. If your device does not boot to USB using these steps, you may need to turn on the Enable Alternate Boot Sequence option in Surface UEFI. Booting the Microsoft Surface Data Eraser USB stick. Figure 5. Figure 1. [LOG[################################################]LOG]!> Select Success. Just strange that all 3 computers do the same thing. To continue, press Y (this action runs Microsoft Surface Data Eraser and removes all data from the storage device) or press N (this action shuts down the device without removing data). :::image type="content" source="images/microsoft-surface-data-eraser/fig3-select.png" alt-text="Figure 3. Create a Surface Data Eraser drive, and then start the device from that drive. Boot your Surface device from the Microsoft Surface Data Eraser USB stick. When the Surface device boots, a SoftwareLicenseTerms text file is displayed, as shown in Figure 5. You are the best person to look after your data. When the Congratulations screen is displayed, you can eject and remove the thumb drive. Select Build to begin the Microsoft Surface Data Eraser USB creation process, as shown in Figure 1. :::image type="content" source="images/microsoft-surface-data-eraser/fig1-build.png" alt-text="Figure 1. Most Surface models don't have removable storage media. Will I be notified when my Surface has been through the wiping process? Press and hold the volume-up button on your Surface, and, at the same time, press and release the power button. Confirm USB drive of at least 4 GB is connected. Confirm USB drive of at least 4 GB is connected. I've been doing help desk for 10 years or so. Microsoft Surface Data Eraser enables you to wipe stored data from your Surface device directly from a USB stick. https://drive.google.com/file/d/1-90wbQ0uqBUq_RhsKjS3OwqoQsN6Gb0-/view?usp=sharing. To continue, press Y (this action runs Microsoft Surface Data Eraser and removes all data from the storage device) or press N (this action shuts down the device without removing data). b. To remove data from a Surface device without removing the Windows operating system, you can use the Reset your PC function. Turn off your Surface. Please guide me 4 6 comments Best Add a Comment pmit09 10 mo. @jaxne we will close this issue. There are also tools like Partition Wizard Bootable CD/USB to partition and delete data from unbootable PCs. Microsoft Surface Data Eraser uses the NVM Express (NVMe) format command to erase data as authorized in NIST Special Publication 800-88 Revision 1. Select X to close Microsoft Surface Data Eraser. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Figure 6. Find out how the Microsoft Surface Data Eraser tool can help you securely wipe data from your Surface devices. Step 3: Type Microsoft Surface Data Eraser in Start menu search box and then press Enter key to launch the tool. There's not information online I can find on this either. Same exact issues. Before you begin these steps, ensure that you have a USB 3.0 stick that is 4 GB or larger connected to the computer. I was able to get that .iso file to work. Tool doesn't format USB drive. Just fails after 5% bar #4124 - Github Upgradujte na Microsoft Edge, abyste mohli vyuvat nejnovj funkce, aktualizace zabezpeen a technickou podporu. But you want to create iso file correct . Data eraser tool fails on either 5% or 10%; tried on both USB 2.0 & 3.0 See Recovery options in Windows 10 for more information. Some scenarios where Microsoft Surface Data Eraser can be helpful include: After the creation tool is installed, follow these steps to create a Microsoft Surface Data Eraser USB stick. Any section you choose will open to show you more info. To boot your device from the USB stick follow these steps: a. Run the DataEraserSetup.msi installation file that you downloaded from the Microsoft Download Center. Figure 2. Securely Erase Data On Microsoft Surface With Surface Data Eraser Tool For example, if you are using Microsoft Deployment Toolkit, you can change your task sequence "Format and Partition Disk (UEFI)" step to change Disk Number to 2, or change the Disk Number to3if a SD Card is present. In this video I look at using the Microsoft Surface Data Eraser to make a UEFI Bootable USB that can be used to Securely Wipe a Microsoft Surface. Filed Under: Windows 10 Tagged: Bootable USB, Surface. [LOG[################################################]LOG]!> This version of Surface Data Eraser includes: This version of Surface Data Eraser includes bug fixes and adds support for: This version of Surface Data Eraser adds support for: This version of Surface Data Eraser is compiled for x86 and adds support for the following devices: This version of Surface Data Eraser includes bug fixes. @jaxne . @jans-at . I thought for sure one of these was but it doesn't say anything on it. Read the software license terms, and then close the Notepad file. This utility only requires you to boot from a USB, and it will need to have at least 4 GB of available storage. I can use your ISO file for now but it would be a huge help if you could explain how to make a bootable iso from the original files or an already created bootable pendrive so I can do it on my own when/if an update is released. First, boot into the Surface UEFI and check if the UEFI displays a boot drive error icon . We have gone through our first lifecycle of Surfaces in our environment and removing he drives before disposal is not that simple of a proposition. Support for Surface Pro 9, Surface Laptop 5, and Surface Studio 2+. The error message you received when you tried to reset the Surface using a recovery drive suggests that the device is unable to detect its disk drive. Read the software license terms, and then close the Notepad file. To learn more about the data wiping capabilities and practices Microsoft uses during the service process for Surface, see Protecting your data if you send your Surface in for service. download the iso file and write on a USB pen drive. Press any key to shutdown device now . However, this does not prevent your data from being recovered with forensic or data recovery capabilities. is my ssd dead? : r/Surface - Reddit To resolve this issue, follow these steps: Download version 3.2.43 or a later version of theSurface Data Erasertool. To continue, press Y (this action runs Microsoft Surface Data Eraser and removes all data from the storage device) or press N (this action shuts down the device without removing data). It is required for docs.microsoft.com GitHub issue linking. my surface book 2 is stuck at windows logo (is it called boot loop?). This version of Microsoft Surface Data Eraser adds support for the following devices: Surface Data Eraser v3.2.45.0 and above can be used to restore Surface Pro or Surface Laptop devices with the 1TB storage option in the scenario that the device shows two separate 512GB volumes or encounters errors when attempting to deploy or install Windows 10. Then your Surface is sent back to the service center technician to have the data removed. Note The image and deployment tools that are used must be based on the Windows 10, version 1703 (Spring Creators) update or a later Windows 10 update. The Microsoft Surface Data Eraser tool will delete all data, including Windows operating system files required to boot the device, in a secure and unrecoverable way. Doesn't show anything besides settings toggles. Turn off your Surface device. Microsoft Surface Data Eraser By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. :::image type="content" source="images/microsoft-surface-data-eraser/fig4-start.png" alt-text="Figure 4. Step 4: When you see the license screen, click Accept to continue. Reset Data Usage: Tool To Reset Network Data Usage In Windows 10, View The Data Windows 10 Is Sending To Microsoft, Delete Synced Settings Data From Microsoft Account In Windows 10, Check If Microsoft Is Collecting Diagnostics Data From Windows 10 PC, Microsoft Surface Pro 3 vs Pro 2 Specs Comparison, Fix Microsoft Office 2010/2013 Issues With This Tool, How To Automatically Delete Old Files From Recycle Bin In Windows 10/11, 3 Ways To Disable Automatic Driver Updates In Windows 11, How To Restore Personal Folders (Downloads & Documents) To Default Locations In Windows 10/11, How To Make Bing Search Default In Microsoft Edge, How To Hide Edge Sidebar On Windows 10/11 PC & Mac, How To Change Mouse Cursor/Pointer Color In Windows 10/11, How To Make Mouse Cursor/Pointer Bigger In Windows 10/11. Linux gparted and check the SMART values of your SSD". To boot a Surface device that has been wiped with Microsoft Surface Data Eraser, you will first need to reinstall the Windows operating system. Wiping the drive of MS Surface before disposal : r/sysadmin - Reddit @RAJU2529 Thanks. This version of Surface Data Eraser adds support for the following devices: This version of Microsoft Surface Data Eraser adds support for Surface Go. Any additional suggestions would be great. Some scenarios where Microsoft Surface Data Eraser can be helpful include: After the creation tool is installed, follow these steps to create a Microsoft Surface Data Eraser USB stick. Can I send the faulty SSD by itself for a replacement or upgrade? restart the windows to check disk automatically , once completed restart the windows . Figure 5. To get a storage driver, click load driver.". The Microsoft or Surface logo appears on your screen. Reimage devices containing sensitive data. When you run Surface Data Eraser on the Surface Data Eraser USB drive, a log file is generated in the SurfaceDataEraserLogs folder. Select Success. https://1drv.ms/u/s!AmZoRRusRV59pWIFnpHuyM7klxFe?e=dWxkwa. Decommission a Surface device from corporate or organizational use. I did not do disk partition so everything is in one drive. This thumb drive is now ready to be inserted into a Surface device, booted from, and wipe any data on the device. Select Continue. To learn more about the data wiping capabilities and practices Microsoft uses during the service process for Surface, see Protecting your data if you send your Surface in for service. Opens a new windowIt says: Download the media creation tool and run it to create a bootable usb windows 10 installer. If you can turn on your Surface Duo, reset it to factory settings before you send it to us for service. Begin the Microsoft Surface Data Eraser tool. b. The Microsoft Surface Data Eraser USB drive creation tool is unable to run on Windows 10 S. To wipe a Surface Laptop running Windows 10 S, you must first create the Microsoft Surface Data Eraser USB drive on another computer with Windows 10/11 Pro or Windows 10/11 Enterprise. using windows 10 adk and winpe adds on files. The drive you select will be formatted and any existing data on this drive will be lost. I can pick up one that says it's 3.0 for sure and try that too. This really helps out :). I will try the surface data eraser tool and see if it helps. Tap or click OK when the format is complete. Microsoft Surface Data Eraser is a tool that boots from a USB stick and allows you to perform a secure wipe of all data from a compatible Surface device. Wipe the partitions first as Valuvanee suggest. Complete the Microsoft Surface Data Eraser USB creation process. Read the software license terms, and then close the Notepad file. A Microsoft Surface Data Eraser USB stick requires only the ability to boot from USB. Does my Surface use removable media to store data? Select Continue. Select X to close Microsoft Surface Data Eraser. [!TIP] Begin the Microsoft Surface Data Eraser tool"::: I'll read up on " Select Yes to continue erasing data on the Surface device. The Surface Data Eraser can be used on Surfaces running Windows 10, Windows 8/8.1, and Windows 7. format fs=fat32 To remove data from a Surface device without removing the Windows operating system, you can use the Reset your PC function. If the Start button is disabled, check that your removable drive has a total capacity of at least 4 GB. If you pressed Y in step 6, due to the destructive nature of the data erasure process, another dialog box is displayed to confirm your choice. Using Microsoft Surface Data Eraser Step 1:Connect the bootable USB containing Surface Data Eraser to your Surface device. I do appreciate @RAJU2529 giving me some additional things to try, but after today, I've reached my limit in trying to get this to work. After downloading, run the setup file and then follow on-screen directions to complete the installation. download below file and then extract the file I am done troubleshooting this Microsoft utility that should've just worked. diskpart Select the USB drive of your choice from the USB Thumb Drive Selection page as shown in Figure 4, and then select Start to begin the USB creation process. Select FAT32 as the file system and enter a Volume label to name the USB drive, such as RECOVERY, and then tap or click Start. Begin the Microsoft Surface Data Eraser tool. Both USB thumb drives are new. Required fields are marked *. first format the Pendrive with FAT32 format using diskpart command. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Do not edit this section. This version of Microsoft Surface Data Eraser adds support for the following: This version of Microsoft Surface Data Eraser adds support for Surface Pro with LTE Advanced. It doesn't work on Surface Duo. Explore subscription benefits, browse training courses, learn how to secure your device, and more. Turn off your Surface device. Microsoft Surface Data Eraser is a tool that boots from a USB stick and allows you to perform a secure wipe of all data from a compatible Surface device. When you boot from the usb the windows 10 64 bit installation will start and ask you whether you need pro or home to which you should respond PRO. Figure 5. The Microsoft Surface Data Eraser script detects the storage devices that are present in your Surface device and displays the details of the native storage device. It started loading on the Surface Go. Create a Surface Data Eraser drive, and then start the device from that drive. Choose the account you want to sign in with. onedrive link And before we tell you how to create a bootable USB of Microsoft Surface Eraser tool, please keep in mind that the tool doesnt work third-party devices. c. Press and release the Power button. Separate option for 2021 and support for newer devices including Surface Laptop Studio, Surface Pro 8, and Surface Go 3. Welcome to the Snap! tried using the Microsoft Surface Data Eraserto wipe and rebuild the partitions first? Architecture re-design to reduce the need to update with new product releases, Notification available for new tool updates, Surface Pro 7, Surface Pro X, and Surface Laptop 3, Extra storage devices (drives) for Surface Pro and Surface Laptop devices. Dell rebuild via PXE boot 'no bootable device found", https://docs.microsoft.com/en-us/surface/microsoft-surface-data-eraser. You can read more about Surface UEFI boot configuration in Manage Surface UEFI Settings. I tried surface data eraser but I get an error message that "no disk drive found". Press and hold the Volume Down button. @RAJU2529 thank you sir let me try it out. Thanks in advance. Hopefully, you can get it going again. Run the DataEraserSetup.msi installation file that you downloaded from the Microsoft Download Center. Choose x64 (for 2021+ devices only) for 2021 or newer devices, choose x64 for 2020 and older devices or ARM64 for Surface Pro X from the Architecture Selection page, as shown Figure-3. After the creation process is finished, the USB drive has been formatted and all binaries are copied to the USB drive. Microsoft Surface Data Eraser is a tool that boots from a USB stick and allows you to perform a secure wipe of all data from a compatible Surface device. d. Release the Volume Down button. Your daily dose of tech news, in brief. 2. Continue to hold the volume-up button. Accept or decline the software license terms by typing Accept or Decline. The UEFI BIOS will also show the boot order. Does anyone know of the download location for the driver? Press and hold the volume up button. Partition to be erased is displayed in Microsoft Surface Data Eraser. Figure 1. The bootable USB will be ready in less than 5 minutes on most modern PCs. While it has been rewarding, I want to move into something more advanced. In some models, the solid-state drive (SSD) is only removable by skilled professional technicians following Microsoft instructions. I don't think anything crucially private or important is on it. The tool comes in handy when you Surface is not booting, and you want to send it to service. Step 2: Connect a USB flash drive that you want to use as a bootable USB to delete data from the Surface device. no warranty coverage and I'm a student so I'm really trying to salvage the situation. Select Build to begin the Microsoft Surface Data Eraser USB creation process, as shown in Figure 1. Support for Surface Pro 9, Surface Laptop 5, and Surface Studio 2+. Here is the downloadable bootable .iso link google drive I'll copy the contents manually over to it and see if I can get it to boot on the Surface to wipe it. Surface devices that are impacted by this issue: Surface Pro (5th gen) 1TB drive configuration, Surface Laptop (1st Gen) 1TB drive configuration, The following Surface Devices with 1TB drive configuration use a single SSD and are not impacted by this issue. Step 5: Finally, you need to press the S key to erase data. open cmd with admin rights type the following This topic has been locked by an administrator and is no longer open for commenting. Select Continue to acknowledge that you have a USB drive of at least 4 GB connected, as shown in Figure 2. :::image type="content" source="images/microsoft-surface-data-eraser/fig2-continue.png" alt-text="Figure 2. Complete the Microsoft Surface Data Eraser USB creation process. Unless you are very familiar with installing windows I recommend the recovery image. If it doesn't see the drive then it won't show in the boot order. You signed in with another tab or window. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Securely Erase Data On Microsoft Surface With Surface Data Eraser Tool, Download PC Repair tool to quickly find and fix Windows errors automatically. After you create a Microsoft Surface Data Eraser USB stick, you can boot a supported Surface device from the USB stick by following this procedure: [!NOTE] https://1drv.ms/u/s!AmZoRRusRV59pWA6JRKo8QkUwQE3?e=bT1yuD, @DanRev0519 . I can get it to boot into a USB clean install of windows 10, but its not recognizing any drives. Simply click the Start button. Just now download that tool and then i installed on NON-Microsoft surface device successfully. Turn off your Surface device. a have a problem of formattin using eraser tool. Surface Pro 4 no recognized drives - Dell Hardware This turns off phone protection and erases all the data on your Surface Duo. Be sure to format the usb as fat32 before you copy over the recovery image. For more information, please see our When the Surface device boots, a SoftwareLicenseTerms text file is displayed, as shown in Figure 5. This version of Microsoft Surface Data Eraser adds support for the following: This version of Microsoft Surface Data Eraser adds support for Surface Pro with LTE Advanced. extract the folder "usbimage.zip" using winrar or winzip [!TIP] Refer to this link to learn how to get into the Surface UEFI. A service center technician inspects your Surface and attempts to remove data using the appropriate tools. Two hours before I created the bootable iso file. I wish the Failure would tell you what the hell it failed for. d. Release the Volume Down button. No disk drive found. Select any of the following sections or select Show all. By clicking Sign up for GitHub, you agree to our terms of service and Step 3: Turn on the Surface device and boot from the bootable USB connected to it. Hello! i uploaded iso in RAR format file to one drive storage, first download from below sharing link and unrar using WINRAR or 7-ZIP software and create USB bootable pen drive using Rufus software. Already on GitHub? ]LOG]!>. When a Surface device is returned to a Microsoft Service Center it goes through a data wipe process to ensure that the devices data is erased. Turn off your Surface device. To boot a Surface device that has been wiped with Microsoft Surface Data Eraser, you will first need to reinstall the Windows operating system. Shut down your Surface and wait about 10 seconds to be sure it is off. I was told I can try to delete partitions but idk if its an SSD issue and idk what the right call is.. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. Select Complete to finish the USB creation process, as shown in Figure 5. Please guide me, Scan this QR code to download the app now. One is a Toshiba and the other I just bought for this is a PNY. insert USB 4gb pendrive into usb port. ***> wrote: Yes sir it worked very well as it was intended.Thax very much sir. Thank you. For information about the changes provided in each new version, see the following notes: This version of Surface Data Eraser includes bug fixes. Decommission a Surface device from corporate or organizational use. One of the more interesting events of April 28th Does Microsoft have software I can use to help me wipe data from my Surface before I send it in?
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