Order Modifications: Shipping address, shipping method - thredUP You will receive a notification from thredUP when your items are processed. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfills. Note the $20 savings does not apply to Madewell Forever items.*. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. Note: The time that an item is unavailable for purchase (e.g. Take up to 60% off shoes, handbags, clothing, and more styles + free shipping when you apply this Thredup coupon code. Earn Money for Used Clothing | thredUP Thredup Inc. Website. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Be sure to activate it here. Provide your existing Vera Bradley account email to help avoid delays in receiving your credit from Vera Bradley. Once your order has been shipped, you will receive an email with tracking information. We list new items every hour, so check the site often to find your perfect match! And its funny they don't accept some items that are new while they send me stuff that has been torn or cut with sizors. You can earn 4%- 56% of the estimated resale value of the listed items per kit. Thredup Rewards is the loyalty program that lets you earn points on every purchase you make. Yes. I sent a $125 emails blouse and got $4 and Lululemon leggings I paid $128 plus tax for I got $6 - Ive entailed 2x there is no phone number - this company is a fraud - I need to get my designer items back ASAP There is no disclosure no follow up and I havent even gotten the $12 mailed to me for the two items sold so far- I need file a claim w BBB, Desired outcome: Their description of items are inadequate and sizes are wrong! Unfortunately, expedited shipping is not available at this time. It takes approximately 1-2 business days to process your order. My name is Kathryn Goodfellow-78 Prospect Ave., Norwood, Mass. It takes approximately 1-2 business days to process your order. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. Choosing a selection results in a full page refresh. You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourPO.P account. Please email us atpop-support@thredup.com with your bag number or kit tracking number and well activate the kit for you. I never got a refund so I checked the site. You can earn 4%- 56% of the estimated resale value of the listed items per kit. Our Clean Out services are currently only available to customers within the 48 contiguous US states. Please reach out to oakandfort@thredUP.com with your order number to request a cancellation. I have no gift card and no money now. Buying (and wearing!) While thredUP has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. Unfortunately, expedited shipping is not available at this time. Initial thredUP complaints should be directed to their team directly. I never received any emails from them as they stated they sent emails letting me know my money was being converted. You can earn 4%- 56% of the estimated resale value of the accepted items per kit. Once an order has been placed, we cannot change the chosen payment method. I combed through their website and there is NO mention of this policy. ORDER #XHP741U5I5K9 I wrote this CS rep back explaining the problem was with the first Chase acct, that I disputed only part of the order and asked her what now - NO REPLY! Our Customer Service team would be happy to assist you. If you have additional questions, reach out to oakandfort@thredUP.com for support. The 14-day timeframe starts when an item is delivered, not the order as a whole. The shipping "bundle" stuff is horrible!!! Chanel Silva They should be investigated for cheating so many people out of their money. Confirm with your delivery provider to see if the package was held. All orders are subject to a $5.99 fee per shipment from each shipping location. Score up to 60% off fashion and accessories plus score free shipping when you apply this Thredup Memorial Day sale coupon code at checkout! Once an order has been placed, we cannot change the chosen payment method. In these cases, we recommend establishing amail forwarding address. thredUP is concealing their identity using a paid service on a publicly accessible database for domain names, creating legitimacy concerns and reducing user trust. FAQ & OAK Renew - thredUP New customers may be eligible to receive a coupon code for for free shipping, as well as a discount of up to 50% off! Our friends from thredUP and Cottons Blue Jeans Go Green program will responsibly reuse or recycle them and, for each pair you bring, Madewell will give you $20 off a brand-new pair (sorry, this discount does not apply to Madewell Forever items). If the estimated delivery time frame for your package has passed, please contact nationltd@thredup.com with your order number, and well be happy to track your package. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Once your kit is processed, youll receive Athleta credits for listed items within 7-14 days. Once an order has been processed, the shipping address cannot be changed. Company Description: . [protected] All You Need To Know About the ThredUP Return Policy - DoNotPay First they gave me money they owed me, $10, by a code, accepted the two orders using that code, then promptly cancelled both orders within seconds. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. Pieces that are in good shape, but dont meet thredUPs quality standards, are evaluated for inclusion in thredUPs Rescue program. If you have additional questions, reach out to athleta@thredup.com for support. Not only can you shop for women, you can also shop Thredup men's clothing and kids' clothing. They were able to track the order but there is no refund or return record.. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks. If you have additional questions, reach out to pacsun@thredup.com for support. FAQs & PO.P Secondhand Once an order has been processed, the shipping address cannot be changed. thredUP Reviews | Read Customer Service Reviews of thredup.com - Trustpilot The 14-day timeframe starts when an item is delivered, not the order as a whole. Note that a shipping return fee of $5.99 will be deducted from your refund. I am out a measly $20, but for me it's the principle. Submit a complaint and get your issue resolved. Back in August 2022 someone hacked my THRED UP account and made purchases in the amount of $1,185.00. ThredUP will deduct $8.99 from your refund as a fee for the shipping label. Items were unclean or stained All returns are subject to a $1.99 restocking fee. Customer Support" If you choose Return Assurance, those fees will be automatically deducted from any earnings. Pick up a physical Clean Out Kit in stores or visit our Trade In page to print out a digital label for use on an applicable box or envelope. And, because ThredUp apparel is priced so low, you'll need to order a lot of clothing to hit that threshold. Yes. Forbes editorial staff is not involved. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. Once processed, it may take your bank up to 7 business days to credit the refund to your account. (See attached photo) I want my items returned or paid the equivalent of what I lost because of their inability to handle incoming merchandise. The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. with your order number to request a cancellation. There's no charge for physical Clean Out Kits or digital labels and both are free to return. Schedule pickup online, leave your packages on your doorstep, and your mail carrier will pick them up during regular mail delivery. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. You will be paid out after the item sells if it is not returned for the second time. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. Our inventory is constantly changing because we receive items from our customers closets. (see attached photo) Original order # XHP741U515K9 purchase delivered May 2022 (see attached photo). By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. Please reach out to pop-support@thredup.com with your order number to request a cancellation. Multiple items may be sent in one package, as long as the return slips are included. Reach out to us at pop-support@thredup.com. I just would like to talk to someone about my dissatisfaction with my ordering this time. ThredUP Review: How Does the App Work And Should You Use It? - Clark Howard Please email us at verabradley@thredup.com. See a list of ineligible brands here. Now Sept. 21, 2022 I am attempting to use the store credit and says my account has been banned. Type in your activation code (bag number) or the tracking number for your kit on the activation page. Whenever you have an issue with your order, we recommend reaching out to us directly and we will be happy to make it right for you and refund it if necessary. We currently only ship to the United States. And it was impossible to see this in any pictures by the way. AllreNATION LTD items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. The problem is that Thred up gave me Thred up store credit for the amount instead of returning it to my original payment credit card. If your item is returned, it will be relisted with its consignment window reset so it has more time to sell. We do the rest! When I finally got one well after 10 days, then another, they were rather generic, none explained why my new orders were cancelled. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. However, THEY ARE Like most of the complaints before me , I also never received a refund for a dress I purchased. Once youve mailed your kit, it can take up to 3 weeks to be delivered to thredUP. Please email us at athleta@thredup.com with your bag number or kit tracking number and well activate the kit for you. Total scam. Our inventory is constantly changing because we receive items from our customers closets. For non-denim items: You will receive a notification from thredUP when your items are processed. It is too long by 1/2 inch at least. thredUP processes orders as quickly as possible, which means we may not be able to update shipping addresses before packages are processed. thredUP store credits will be refunded back to your account 5-7 days after thredUP has received your return order, while credit card refunds can take an additional 3-5 business days to be refunded. Choosing a selection results in a full page refresh.