If nothing is done by December 3rd I will be disputing this charge with my bank and even escalating this issue further if needed. Claim your profile to access Trustpilots free business tools and connect with customers. . They then urged me to purchase as the item was limited and that they could send me a direct link to purchase. The item is clearly damaged. . My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). I explained I dont wear jewelry. They keep promising to issue a credit note for online but it has not materialised. Contact our Customer Care at +61 1800959920. Word to the wise, save your money and buy something WAY cheaper. Utterly disgusted at a corporation like FENDI engaging in fraudulent and deceptive business practices. I have proof of return and followed up with Fendi on the return. They are responsible for the creation of products, from development to industrialisation and all the way to quality control of the finished product. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. For a better experience, please enable JavaScript in your browser before proceeding. It offers assistance 24 hours a day, seven days a week, and it is accessible by phone or online. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Note that complaint text that is displayed might not represent all complaints filed with BBB. The only reason I dont want to accept a repair is because it would take so long sending it off, the actual repair, then sending it back to me. Ive called them and emailed and had no reply from them and every time I call they say it will be sorted by another department. ***** the manager did call - only to advise no way they could send replacement and that she would have someone- who was at lunch at the time of the call- reach out to me via telephone to set up an rma to return item for a refund as they cannot do an exchange. Terrible experience. The Private Clients Relations Departments mission is to develop and strengthen the direct relationship with clients through memorable shopping experiences. Yan welcomed me and asked me if he could assist, and he was great at everything! I was told that the concern would be forwarded to the warehouse. Not purchasing anything from Fendi again period. Information provided by various external sources. We're happy to help with any questions you may have regarding purchases, our products and corporate information. I guess it really depends where and who you are dealing with. BBB Business Profiles are subject to change at any time. another person i know of who also bought tbe brown python (mind you, it costs about $6700) had the dye leak onto her clothing! I am disappointed and sad to be arguing with a company or a +3k coat that was given to me broken. I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. I followed the full return process using the prepaid return label that was provided. Customer care | CHANEL Really disappointed - will not be purchasing again. I call customer service and was told they started processing my order a day before I called and that I would receive it in about 2 weeks. i cannot believe this company is doing business in this matter. Get the latest business insights from Dun & Bradstreet. I contacted the customer to say we had their parcel and asked if they had received ours. I'm curious what it looked like. I have purchased in just about every designer store and they all have a return policy except Fendi. 6. 300K+ Plugin Users 47.6177115,-122.2034444 Products. I would never ever buy from this company again!! I purchased a pair of sunglasses online directly from Fendi. Its been 10 weeks and Ive heard nothing. Every store recalls the Maison through ever-changing ideas, colours, materials, and art and design pieces. Less than a month later the shoes are already pulling apart all of it. It has over 80,000 satisfied customers and businesses all over the world. I called customer service in new york and got no satisfaction. Choose your preferred method of contact to connect with our customer service team or find out more informations with our FAQ CALL US Australia (Sydney Time) Monday-Friday : 8am - 8pm; Saturday : 9.00AM - 7.00PM . Our customer service hours are Monday through Friday, 9am to 6pm PST. Bought a 2500 bag. Basically gave me the runaround. More than a month all I got was we are in touch with after sales and dont know exactly if we can. I called multiple times - was led down different rabbit holes and was given conflicting information. Word to the wise, save your money and buy something WAY cheaper. Hosted in the EU. In Fendi shops, creativity is tangibly expressed: the store is the physical space where we can use our products to communicate the Maisons DNA to our clients. Surly that for Xmas they would have made this longer. Call. They said I broke the coat. This area comprises the Departments of Sales and Marketing Development, Customer Relationship Management, Private Clients Relations, Retail Training, and Wholesale & Travel Retail, all of which collectively operate the different processes that impact upon the companys retail network. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. BBB Business Profiles generally cover a three-year reporting period. It is responsible for all activities that precede and establish the launch of the collections, such as the definition of the messages and key products, price position, marketing plan and calendar, and it develops a coordination role for all company functions involved. can you write to their head office in italy? I returned an handbag that I purchased for $2,079.19 on 10/5/22 from Fendi online. Addressing a question. As they should! The service is available from Monday to Friday, 9am to 6pm AWST. I am demanding a full refund before resorting to litigation. i bought the BROWN PYTHON spy bag when it FIRST came out and was so excited about it, until i brought it out with me just ONCE and the clasp wouldn't close anymore at all. 1-855-SAVAGE X (1-855-728-2439) 24/7 Fendi replied on 10/26/22 there is a delay in their system on the refund and confirmed receipt of return. Retail Merchandiser Man, Europe and Middle East, Sign up to open these and 5 more emails in Fendi, Accessories Production Planner and Controller, SAP Finance FI Specialist S/4HANA - IS&T Applications Life Cycle Specialist. Bought a trench coat for 4000. The collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years, in 1992 Silvia Venturini Fendi seconded him in the Artistic Direction. No one has contacted me. FASHIONPHILE is not affiliated with Fendi. The only thing I did like was sold out and would not be in production again. In Fendi shops, creativity is tangibly expressed: the store is the physical space where we can use our products to communicate the Maison's DNA to our clients. If any of you have baguettes that are light colored and hand beaded, check out the bag and see if there is any discoloration yet. Don't ever buy online from this company, yes they have a great product line, I shop in Selfridges London, but NEVER EVER BUY ONLINE. no customer service care, they took back my daughter's 500 bracelet as it was missing stones, and I have never heard back, I email EVERY SINGLE DAY.. this must be the worst online experience I have ever encountered. SHAME ON YOU!,.,,,,,,, update, I paid via Paypal and got my money back - top tip, use Paypal. I made them aware that their return policy is 3-5 days to verify the item after it is received. The Product & Merchandising Department manages the production line cross-functionally and with pragmatism, and represents the strategic side of creativity. I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. Anna is genuinely excellent to fendi. FIND A STORE. You can now sport that well-known logo on everything from a headband to a polished dress and even a hoodie. In order for the BBB to appropriately process your response, you MUST answer the question above. My son ordered jewellery worth 598 and was sent 2 pair of earings which were for a customer in America. Fendi said they would take care of it to them tell me weeks later they would repair and send to me. How you can polish a Fendi Spy bag depends on the material. Our advisors are currently unavailable. Enter a name to find & verify an email >>> . Thank you, I hope so too. I sent at least 10 emails, no response. This wasnt able to be done but I assumed it would be fine.When *** delivered the package I asked them to return it to the sender as I do not want it. Savage X Fenty The item was returned and still havent received a refund after nearly 7 weeks. ** **** disputed the transaction with his credit card company on December 7th 2022. Contact Us | Louis Vuitton It's important to find a balance between price and perceived value to mitigate this pain point. Saturday: 10am-7pm EST. The fendi customer service line told me store managers have discretion on whether to make these exceptions, and she told me she had to contact a higher department to request, which also felt . You may also send us an email by filling in the form below and we'll get back to you as soon as possible. Sent in numerous pictures and have not recieved any responses. So it was sent back directly to the fendi even without reaching my address. I have had an ongoing issue with a ring I bought in Greece and I have got absolutely no where. In 2000 the LVMH Group acquires FENDI becoming in 2001 its majority shareholder. You are very fortunate, Fendi, to have such a treasure on your team. FENDI - Client Services - Contact Us Please find below our worldwide Client Services numbers and hours of service. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Wallet has aged a bit. Are you sure you want to remove the following item from your Bag. Organisation Model pursuant to Legislative Decree 231/2001. I bought many slides from high street fashion brands that lasted a lot longer than that. More than a month all I got was we are in touch with after sales and dont know exactly if we can. On 1stDibs, shop a range of Fendi Spy bags. I decided the cost of the item exceeded what I was willing to pay for the bag, and I would like to return. We will reply to you as soon as possible. Ive been calling North American customer service for 3 weeks now and they been saying issue has been escalated. I do not have a store near me and wanted to see the item in real life to make my decision. Enter a location to find the closest CHANEL stores The item was bought in August 2021 and has a 2 year warranty. Second time I carry it, some threads are cut and I was scared there will be more threads off so I tried to contact them. Fendi Box Bag - 117 For Sale on 1stDibs | fendi lunch box bag, fendi This is an authentic FENDI Denim Baguette in Blue. Will definitely not be repurchasing anything Fendi! On 10/13/2022 I placed an order for a pair of sneakers and belt. Terrible after sales customer service at their flagship store in Milan, Italy. Why shop in Fendi when you can purchase from Neimans or Sax where there is a return policy. Find out how we combat fake reviews. Even low-cost items can cause customers to question the value of what they are purchasing. Its ridiculous, I sent numerous emails with full details of the defective glasses I purchased. It is also responsible for all of the companys informative processes and social responsibility activities. I spent 1000s on Fendi products. My friend bought a purse once and they forgot to give her part of her bag. Customer Service. I will soon be disputing this charge with my credit card company. Really hope it can be customise. I was never contacted by the business for resolution. Spending so much on a bag, it should be indestructable. Information provided by various external sources. I went into the store and they took my ring away telling me it would be sent back to Italy and be sorted. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. They reply to my emails after a week and each time they keep asking me the same photos which I have already sent!!! Wallet has aged a bit. It has been over 30 days since this return was initiated. Contact Us We can help answer any questions about our products, shipping, returns, size guides, drop dates, or anything else on your mind! I have contacted FENDI twice. *. i think that i will be furious too! I did.. calling that number only made the situation worse. Client Services - Contact Us | FENDI Australia Definitely a brand to completely avoid. If a product is difficult to use or doesn't do what it is supposed to, that can cause major friction for a customer. Shop Fendi Collection | Bloomingdale's UAE Good job fendi. Shop the best Fendi collections for women, men and kids online: runway looks, bags, accessories, jewelry and much more. After confronting *** about my issue, they filed a claim on my behalf. Up until now no word from them nothing.They're happy to take your money as long as you don't complain. Anna is genuinely excellent to fendi. Today FENDI is synonymous with quality, tradition, experimentation and creativity. Please fill in this form to send us your inquiry. FENDI - Client Services - Contact Us We're happy to help with any questions you may have regarding purchases, our products and corporate information. If you no longer have the care card, contact Fendi customer service or visit a Fendi boutique for assistance. She really made my experience special; even now that I'm back in the UK, my girlfriend and I are still raving about her excellent customer service. Companies can ask for reviews via automatic invitations. Case is closed. do you have a pic of your bag? However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Fendi refuse to give me a refund or replace the glasses. Are you sure you want to remove the following item from your Bag. I'm surprised that they weren't more helpful considering that it was a $2400 bag. Called customer service and was advised to go to one of their botiques where they assured me they could help me there and they couldn't. One would guess that providing official proof of purchase info and images of said issue would prompt a response. The Department of Architecture designs and creates boutiques that give value to the product, assuring a continual evolution of the Concept Design while remaining faithful to Fendis DNA and image. My son purchased a $300.00 belt and paid cash. It goes against our guidelines to offer incentives for reviews. I brought the bag to the store and after waiting for a response for six weeks, they told me that although they were aware that the glue they used to use turned yellow, they have since changed it, but cannot help me with my problem. I was really hoping it will hv optional additional hook for sling belt attachment. Its responsibilities comprise the management of Public Relations, Media, Celebrities, Advertising, Graphic Images and Organisation of Events, guaranteeing consistency with the brand image driven through the Digital and Visual Merchandising universes. The Supply Chain & Logistics Division guarantees the distribution of Fendi products to boutiques around the world, ensuring correct stock management, with the purpose of supporting the launches and sales of all the new collections. Fendi Reviews | Read Customer Service Reviews of www.fendi.com Contact us by phone: +39 06 94801 461 Monday to Friday, 10am to 7:30pm CET, or complete the form below to send us an email. Fendi Reviews | Read Customer Service Reviews of www.fendi.com - Trustpilot Claim your profile to access Trustpilots free business tools and connect with customers. I was promised a call back from a supervisor twice. They dont know who or which department. It may not display this or other websites correctly. Problem still not resolved after spending over $600 on crap glasses. I then took them to Fendi *********** to have them replaced or be refunded. This entails managing raw materials and following the progression and the successive production phases of the products, thus assuring the standards that define Fendis DNA. I returned two items to FENDI during that transaction, using separate shipping labels, both of which were provided by FENDI. Ive just called customer service as my phone ring socket suddenly broke last week. I bought a coat from fendi on ***** on Jan 2nd I got out the coat from the store as I was packing for a ski trip. I have purchased in just about every designer store and they all have a return policy except Fendi. Fendi near Mall of the Emirates Metro Station - Shop in Dubai, 13 It takes on the role of a partner, supporting business decisions by ensuring that these decisions are based on robust and objective financial analyses. Ive just called customer service as my phone ring socket suddenly broke last week. I opened the box and put them on March 6th only to find there is a rip/hole in them. Will definitely not be repurchasing anything Fendi! The mission of the Human Resources Division is to value those who work at Fendi by recognising their potential, developing their talent and consolidating their experience through stimulating opportunities for growth. Made with in Ukraine. We stand with our colleagues, friends, family, and with all people of Ukraine. Can't imagine how bad u feel when they gave u such a service. Verification can help ensure real people write reviews about real companies. I lodged a complaint about the quality of a Fendi product. Please help me get a credit or refund as they gave me a faulty coat and I had to buy another coat. 10 Examples of Effective Customer Service Emails (Plus Tips) Fendi Email address and contacts Fendi company description The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. The Commercial Division defines the sales strategies and plans Fendis commercial presence across the globe through a network of retail outlets as well as through other wholesale and franchisee sales channels. My wallet is having an issue with one of the card holders -- I've sent pictures and documentation (as well as original serial number) to Fendi for a warranty replacement and NOTHING. Contact Air & Ocean Freight Forwarding How do I reach FedEx customer service Reddit? Well Monday came and she told me nope. I called back - I got a different representative who did have a pleasant tone - at the time I felt like she was helpful. I lodged a complaint about the quality of a Fendi product. It was something that was suppose to be attached to the purse but they never put it in her bag for her. Its been almost two months since I placed this order and nothing is being done. That's the problem with all the bags becoming too expensive (over $1000) the designers are beginning to think that anyone can afford these bags and are not treating these purchases as big ticket items any more. I asked them to send me proof of how I could have broken the coat and they refused. @fendi. Received a wallet back in the day when my g/f (now wife) went to Italy for a work trip. Terrible after sales customer service at their flagship store in Milan, Italy. Once that happened there is nothing we can do on our end. I bought a ring for my daughter that after a few months the coating had all come off and looked awful. This Fendi monogram is distinguished by a tilting metal F-shaped clasp made of Nappa leather. But don't be too alarmed by horror stories. Are you guys at Fendi serious?? Please fill in this form to send us your inquiry. They then informed me that my purchase was through a boutique and in fact NOT through the website, so I would not be issued a refund. Here are 10 examples of customer service emails for you to use as a guide when crafting your own responses: 1. Ive been calling North American customer service for 3 weeks now and they been saying issue has been escalated. Where is the customer service? Customer Service - Bottega Veneta They are claiming that they are not in receipt of this return. You can find them on the care card included with the slides. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. Id even be happy without a full refund if they would credit me what I would get by buying it overseas (22% off). Three month on still trying to send the earings back to Fendi and waiting on a refund. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Basically they took the money and never shipped the shoes. Contact us by phone: (+1) 8882910163 Monday to Friday, 9am to 9pm ET and Saturday-Sunday, 9am to 6pm ET or fill in the form below to send us an email. Our Client Advisors are true ambassadors, not only because they promote sales but especially because they are the representatives of Fendi's set of values around the world. Are you guys at Fendi serious?? They just keep sending the wrong paperwork to send back so DHL won't take it. It may not display this or other websites correctly. I spent 1000s on Fendi products. Anyone can write a Trustpilot review. I never wore the coat. 2023 Trustpilot A/S. If you no longer have the card, contact Fendi customer service for advice. BBB Business Profiles may not be reproduced for sales or promotional purposes. Contact us. Here are 8 tips for writing great reviews. This packages were delivered back to fendi on 2/9/2022 and I spoke to 2 different agents and refund still havent been issued Id like full refund to be issued asap to my original payment method Thank you, The client has been refunded on 2/16. Fendi uses 5 email formats: 1. first '.' last@fendi.com (65.3%). Terrible customer service from a so called high end company. Basically they took the money and never shipped the shoes. Founded in Ro. The Product Development and Production teams have the role of bringing together the two worlds of style and industry. On 1stDibs, shop a range of Fendi Spy bags. I couldnt get them to respond or do what they said I finally got them to send a call tag to ship it back. Don't buy from their boutiques, stick with the Department stores, they value our business. The belt got lost. It became scratched and jewels had fallen out after just a few weeks. They arrived and broke in half 6 weeks later. Its been 10 weeks and Ive heard nothing. Trying to exchange this ring was the most frustrating experience i've had with vendor, and this is supposed to be a "luxury retailer." Fill in this form to send us an email. The item is still in warranty so I am hoping no trouble. I tried explaining that I didnt use the return labels since I just asked them to return it to sender. Be aware before buying anything from their online store that you will be left alone if any issues. The Operations area manages the life cycle of the product, from production development to guaranteeing final delivery to the sales points around the world. Our team is here to answer all your questions and assist with any needs. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Their store staff is clueless and only interested to sell sell sell. I spent 1000s on Fendi products. Still no refund and still have the wrong parcel. We will reply to you as soon as possible. Why shop in Fendi when you can purchase from Neimans or Sax where there is a return policy. Find company research, competitor information, contact details & financial data for Fendi of San Francisco, CA. They keep promising to issue a credit note for online but it has not materialised. We use dedicated people and clever technology to safeguard our platform. We were told after they examined the slides that these tears are characteristic and not a defect!! Second time I carry it, some threads are cut and I was scared there will be more threads off so I tried to contact them. Which they agreed.I then called fendi and informed them of this and the lady opened me a return and sent me labels. I contacted the Fendi store for a replacement. Their logo-heavy detailing and out-there attitude towards kidswear brings fun into getting ready! www.fendi.com We're happy to help with any questions you may have regarding purchases, our products and corporate information. Get Contact Info. Never again. More Ways To Browse Fendi Style Very Thin Band Beach Cover Fashion Playtime approved, each piece is created for adventure; get lost in the label's luxury take on everyday essentials. Email address*: phone number : (optional)In case we need to contact you faster Contact reason*:Select a subjectPERSONAL DATA ORDERS SHIPMENTS RETURNS AND REFUNDS CUSTOMER ACCOUNT PRODUCT & STOCK STORES CORPORATE REQUESTS SPONSORSHIP RECRUITMENT PROPOSAL FOR COLLABORATION BRAND PROTECTION Subject*: Message*: Order Number : Fendi Vanity - 9 For Sale on 1stDibs I would never ever buy from this company again!! The Division includes the areas of Product Development and Production, Supply Chain & Logistics, Information Systems, and Corporate Social Responsibility. As a matter of policy, BBB does not endorse any product, service or business. You may also send us an email by filling in the form below and we'll get back to you as soon as possible. So far the service has been very thorough. FENDI - Client Services - Contact Us - II I have tried to reason with the store to ask for an exception to the rule considering the lack of transparency and information from the associate. Some of the add-ons on this site are powered by. Im struggling to get a replacement for 2 months! I bought a ring for my daughter that after a few months the coating had all come off and looked awful. You must log in or register to reply here. Fendi is an Italian luxury fashion house producing fur, ready-to-wear, leather goods, shoes, fragrances, eyewear, timepieces and accessories. Our Client Advisors are true ambassadors, not only because they promote sales but especially because they are the representatives of Fendis set of values around the world. I ordered another pair, which arrived in perfect condition, and I then sent the defective item back within the required timeframe, utilizing the shipping label provided by FENDI. This person told me dont worry and that when *** delivers it back Ill get my money. I sent at least 10 emails, no response. Copyright 2016-2023 Getprospect. I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. Verification can help ensure real people write reviews about real companies. good luck! Now Im stuck with damaged tights ( which cannot be repaired). Through digital instruments, we want to offer our clients made-to-measure services and the same exclusive purchasing experience as in a boutique; one that is personalised and highly sought-after. I feel that this is outrageous and will continue to take it up with the President of Fendi North America. FENDI Vitello King Plexiglass Logo Embossed Large Fendi Sunshine Up until now no word from them nothing.They're happy to take your money as long as you don't complain. I never even laid my hands on it. The Finance Division ensures the correct planning and allocation of financial resources, integrates information within the organisation, measures the financial performance of the entire company, and ensures transparency. Anyone can write a Trustpilot review. We will get back to you shortly with a satisfying response. Contact us by phone: +39 06 94801 461 Monday to Friday, 10am to 7pm CET, or complete the form below to send us an email.