If PayPal finds that you should have a refund, the sellers account is debited for the transaction, and the funds are returned to you. To leave feedback: Go to profile. 68. r/Depop. Depop is particularly popular with users in the US and UK. Each user has 180 days to request a refund via Depop. Head Office. This app is also very well-suited to those looking for vintage pieces and the latest trends. This is the easiest part of the process. If an item doesnt arrive or doesn't match the description, and the payment is eligible, PayPal will reimburse the full cost of eligible purchases paid, including shipping costs. Mention relevant aspects of the transaction such as dates and place of delivery. 4 Ways to Speed It Up, How to Quickly Watermark PDFs on a Mac Using Automator, How to Remove Bloatware From Your Android Phone With Universal Android Debloater. I had sold a guitar to a US buyer through Reverb and accept payment through PayPal as the only option since I live overseas. Email: support@depop.com. Thrifting has become such a popular venture, that there are now hundreds of second-hand clothing sites you can use to find preloved fashion. Also the depop profile has blocked me. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. 98. But why is it important? We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. Click the Refund this payment button that appears under the total. Be rational when asking for a partial refundit shows the other party that youre realistic and makes an implicit promise that a speedy fix is within sight. The search page also lets you scroll through "The Depop Edit", a collection of pieces chosen to be featured by Depop staff. If your order never shows up and the seller cant provide proof of shipment or delivery, youll get a full refund. To avoid this happening, you can simply add a Top Up card. This is a decent chunk of your overall profit, so it is worth keeping in mind. Depop Returns & Refunds - How to Handle Them - SellerAider This makes it sound like they've probably deleted their paypal account too? i have recently been conned out of 440 pounds by a scammer using paypal and depop.i answered an add on facebook on how to earn money using your paypal account.basicly the scammer made payments into my paypal account and i had to upload a percentage to his bank account and i was supposed to keep 25 percent.unknown to me he had placed adds on depop selling trainers using my paypal adress so when the items did not arrive i was subject to a chargeback.i have contacted paypal who could do nothing for me so i contacted the police who are currently looking unto it.for anyone who is interested the guy doing the scam is still onfacebook his name is kai hunt and accordng to his profile works in lloyds bank in birmingham.please do not fall for this kind of scam like i did. Buyer Protection allows you to claim refunds on unsatisfactory purchases, process payments securely, and use customer support if you have a question or issue. The app does not have its own payment system, and therefore does not accept raw payment card details. When shopping on Amazon, its easy to request a refund for goods sold directly from Amazon itself. The item received doesn't match the listing, (for example: the wrong item arrived, or the item arrives broken, damaged, or faulty). Depop and Vinted are two popular places to buy and sell used clothes online, but which one should you use? This application is not endorsed or certified by Tradesy, Inc. With options available for a partial or full refund there is a way to compensate the buyer and retain a good relationship. This is applicable to tangible and physical goods only, and there are exemptions listed in PayPals Security Center. What if I Disagree With the Buyer? Click the History subtab. I know it definitely isnt damaged and he definitely isnt blocked from my side. Almost 10 thousand dollars! Tradesy is a trademark of Tradesy, Inc. As you can see below, the Depop app consists of a few main sections: the home screen, search page, your shop page, your messages, and your account. It's what happened time to time , we are having a meeting to remove PayPal from our payments method. Each user has 180 days to request a refund via Depop. hi i went to my bank and told them i would like a charge back from the account holderthe seller gave me on depop message service, i then called action fraud police and got a crime number depop support team are total useless, my son have reported this seller 3 times my daughter have also reported this seller, and so have 2 other people that have depop accounts, as far as i am concern it was not a gift payment the bank details were given to me to buy a item from depop, this account holder should be made responsible to refund my money they have required money through deception. Sign up to receive reseller tips & hacks straight to your inbox and don't miss a thing! I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. When you sell an item on Depop, the platforms will take a small cut of your profitas is the case on other marketplaces like eBay. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. Its easy. As long as you met the criteria for buyer protection ie sent the payment via goods/services or paid an invoice etc you should be ok. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. You can do this up to 180 days after the purchase. If an online transaction goes awry, however, you want to be sure that you can get a full refund on the money you spent. I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc. With a passion for emerging tech, Katie is also excited to see what new devices and digital platforms the coming years will bring. As know I have lost out on an item and money when I haven't done anything wrong? In short, they are preloved fashion apps. Non-material goods, such as event tickets. Sometimes, unhappy customers want to reverse a PayPal transaction. It all hangs on whether paypal agree that the transaction was unauthorised. 1999-2023 PayPal, Inc. All rights reserved. I will sue them all. Both Depop and Vinted are pretty easy to navigate and have a simple, user-friendly interface. Depop has buyer and seller protection that covers all transactions made within the app. To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app Tap > tap All sold items Select the transaction you'd like to refund > tap Refund To send a full refund, follow the steps for Full refund To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. Sorry for the massive post but I'm panicking a lot, 300 is a lot for a student to get scammed out of!! The person paid via goods as PayPal took a percentage. The main caveats of Depops Buyer Protection programme are that buyers must pay inside the app or on the Depop website, using the BUY button, and any issues must be reported within 180 days of purchase. By following these best practices you can reduce the likelihood of an unsatisfied customer and earn your place as a trustworthy seller. Price your items competitively and fairly so both you and the buyer are getting the best deal. Im really not willing to accept a damaged product back (or completely destroyed as stated by the customer) when it wasnt damaged sent out if thats the case I mean its 175 trainers its not like Im 10 out of pocket. Thanks for your submission to r/Depop ! Depop and Vinted are smartphone apps that one can use to shop for second-hand clothing, accessories, footwear, jewelry, and more. Remember to always keep buyer/seller communication on Depop. It is a crucial point of solidifying the sale and qualifies you for Depop Seller Protection in case of a dispute. Depop Payments refunds Log in to the Depop app. Firstly, it is claimed on the Vinted website that all payments are encrypted, though the type of encryption used is not specified. Related:Common eBay Scams to Be Aware Of. Solved: Scammed through Depop - PayPal Community You can find handmade earrings, necklaces, tops, knitwear, and other gorgeous items on Depop, all brand new and ready to wear. Buyer Protection is not optional and is therefore charged on all purchases and sales. . screenshot of the completed refund in your PayPal account) Refund Request LetterWhy Is It Important? Any of these options can mean substantial merchant losses in terms of time, product, revenue and reputation. You might also like: What to Sell on Depop in 2022. This is how you refund a buyer paying with Depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click " Refund " If you are issuing a full refund, Click Full Refund and follow the steps on the app I believe thats what is happening here- now Im worried that the seller is going to send me a damaged product back so Im out of money and out of a product to sell- this is a blatant scam.. on the buyers behalf, do you think ringing PayPal would make a difference? I provided images etc via Instagram and Depop and he was fine with the product, what hes done is recieved the item I sent and immediately requested a refund stating the product is destroyed and blocked me off Depop stating I blocked him?? Follow these steps when you want to create a Depop listing. A sub for discussing all things Depop. View solution in original post 1 Kudo Login to Reply or Kudo Buyer wants a refund?? : r/Depop - Reddit At their core, Depop and Vinted are both second-hand shopping apps and allow users to both buy and sell their preloved fashion. Damage or loss that occurs to goods after they are delivered to the destination you provided to your seller (including a freight forwarder). Etsy is a trademark of Etsy, Inc. To process a refund for a transaction paid using Depop Payments: Log in to your Depop account Tap then All Sold Items Choose the transaction you'd like to refund, then tap Refund For a full refund, select the Full refund tab To send a partial refund, choose the Partial refund tab instead and type in the amount you'd like to refund. Select the transaction you'd like to refund > tap Refund. So in the event of an item received but not as described dispute its always one persons word against anothers. Depop scams have become a huge problem, with sellers either never sending buyers their items after they are paid for, or swappers are never sending the items they have promised in exchange for others. Using Vendoos price checker by SellHound is a great way to see how much your item is selling for across multiple marketplaces. Sadly you have to expect the odd bad transaction if you are selling online as you are always going to get the odd pain in the butt buyer. How to refund a payment on PayPal Log into your account and click on the Activity tab at the top of the screen. If you purchase a cheap product of low quality that is likely to break, you are unlikely to be eligible for a refundas long as the item matches the product description. Buyer came to my house to buy a New landscape trailer loaded with new equipment and also a used Wright 61 inch zero turn lawn mower. Depop Ltd. Support. Fashion marketplace app and websiteDepophas grown in popularity in recent years in the US. Katie has been writing about tech-based topics for two years, with a specific interest in cybersecurity, AI, and cryptocurrency. sold an item for 150 and going to revieve 130 smh. By browsing this website, you consent to the use of cookies. Providing proof of return will enable the refund to be processed. How to handle refund requests from customers to maintain customer trust Make sure you have a clear refund policy. I can affors to lose 100 percent of my sale. The buyer paid me very promptly and everything went smoothly until he reached out to me seeking for a partial/full refund after receiving the item claiming that it's not as described and a whole other argument which basically says my listing was misleading (despite every bit of detailed pictures and descriptions provided). There are many great vintage resellers on Depop that sell 70s, 80s, 90s, and 00s clothing for men and women. Quick Answer: How To Issue A Refund On Depop. Here are some popular online retailers and payment systems thatoffer Buyer Protection. Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described.