The terms you and your used throughout these Terms refer to any member and any person eligible to participate in the Program, as applicable. In order to establish validity of such transactions, we may contact you or your bank. If you have already arrived at the airport you will need to speak with an agent at the airline counter. For cancellations less than 96 hours (4 days) prior to check-in, the cancellation is subject to a fee of first night room stay and . Rates are only guaranteed at the time of booking. Please verify all fees and rental details with the car agency. Thats why, if you see a lower price (including taxes and fees)for the same flight itinerary offered and available for booking on a Major OTA Competitors site within twenty-four (24) hours of booking, we will match that lower price by refunding the difference in price, or if you prefer, we will cancel your booking with us for a full refund. CheapOair does not act as principal but makes arrangements with third-party vendors, such as, but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, traveler assist service providers, insurance providers and activities suppliers (each a "Travel Supplier") for travel-related services which include, without limitation, air transportation, lodging, and car rental (each a "Service Element"). CheapOair shall not be liable for any cancellation, overbooking, delay, re-routing, strike, any weather occurrence or governmental occurrence as it affects your travel reservation made with us. Self-Catering (SC) means that no meals are included in the cost of your accommodation/vacation package, but you will be provided with catering facilities in your accommodation to cook light meals. Some Travel Suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay or during the use of the reserved products or services. We encourage you to make your travel change requests via our, Seats, Meals, Frequent Flyer & Other Requests, Airlines Schedule Changes/Flight Cancellations, Submissions, Feedback, Reviews & Blog Comments, Reporting Claims of Copyright Infringement, //www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements, U.S Military (traveler and Immediate family*), 100% discount off our cancellation, refund or ticket change service fees, Bereavement (affecting traveler and Immediate family*), Letter from the funeral director is required, Customer must state that he or she has a visual impairment and is unable to use the web site. All bookings and fares are not guaranteed until ticketed by the supplier. MATERIAL) CONTAINED IN THE SITE ARE PROVIDED ON AN "AS IS" AND "WHERE We were able to secure a great price for your original flight. Points are only earned on the Credit Card account or Visa Card account used to make the purchase and are not based on the website on which the purchase is made. CheapOair does not guarantee, endorse, validate or promote other advertiser's products and services that are advertised on our Site. In certain cases where the airline may allow cancellations, a credit may be valid towards a future ticket purchase by the same traveler on the same airline. The preceding sentence does not apply to New Jersey residents. In the event that changes or a cancellation is allowed for a vacation package, CheapOair's service fee for processing such change or cancellation will be $75 per-passenger, per-ticket for flights, $25 per room per night for hotel and $15 for car bookings in addition to any fare difference and any applicable Travel Supplier fees. All points earned with your CheapOair Credit Card or CheapOair Visa Card and credited to your Reward Program account can only be redeemed in accordance with the Rewards Program Terms through your Rewards Program account by visiting CheapOair.com/rewards. PRODUCTS AND/OR SERVICES BY PROMOTING, SELLING OR ACCEPTING 1-16, the FAA) and any dispute about the interpretation of this arbitration clause shall be covered by the FAA. Please Note:All fares displayed are per-person in USD, including taxes and our service fees. Enter Promo Code at time of check out. All refund fees are charged on per-passenger, per-ticket basis. CheapOair will charge a service fee up to $25 per room in addition to supplier penalty fees, if any. Click here to see a breakdown of taxes and our service fees.Due to our relationship with our many suppliers, our fares at times, may be better than standard published fares. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage. It is advisable you print your outbound and return portions of your e-ticket confirmation for all flights prior to travelling. CheapOair allows cancellations for hotel stays within 24 hours of booking. You acknowledge that CheapOair may exercise its rights (e.g. Frontier holds the ticket for 24 hours and then charges you once the 24 hours are up. It is highly recommended you purchase some type of car insurance if you are not covered by your own policy. DOES NOT APPLY TO YOU FOR DAMAGES ARISING OUT OF OUR NEGLIGENCE OR You will be billed to the credit card used for payment. Cheapoair Cancelation Fee | SingleFlyer If such refund is not processed by the supplier, we will refund you our post-ticketing service fees applicable to your agent assisted refund request , but not our booking fees for the original travel reservation or booking. This offer may be revised or dis-continued without notice. Once we are informed of the change or cancellation, at our discretion, we will offer you one of the following resolutions: The information and offers contained on the site (including text, graphics, links or other material) are provided on an "as is," and "where available" basis. Welcome to the CheapOair ("CheapOair", "we", "our", "us") website (collectively, the "Site"). Traveler understands that CheapOair accepts no responsibility for determining passenger's eligibility to enter or transit through any specific country. Electronic confirmation and documentation will be sent to the email address on record unless otherwise stated. The amended Terms & Conditions, including but not limited to, change and cancellation policies as shown below shall take precedence over any previously published and conflicting applicable policies and Terms & Conditions to any individual travel product included in the Vacation Package. Fareportal, Inc. owns the copyright of all material displayed on this website. Car rental reservations cannot be transferred from one person to another. All travelers on a single booking record (if more than one traveler) must travel together on the same itinerary. Cancel Without Refund. If you purchased Travel Protection on or before Jan 31, 2015 please view the Description of Coverage. Cancel and Refund: In the event that a portion of your vacation package is refundable, the refundable portion thereof will be refunded less any cancellation fee. Citizens of the U.S. must carry a valid passport for international travel. 24-Hour risk-free Cancellation/Change Tickets purchased seven days (168 hours) or more before the scheduled departure date are eligible for free changes and cancellations within 24 hours of the flight purchase date. DATA, TEXT, IMAGES, VIDEO, AUDIO, OR OTHER INFORMATION FROM THE SITE The airline ticket Terms & Conditions, the hotel Terms & Conditions, the car rental Terms & Conditions, the attractions and services Terms & Conditions supplement any area not covered by the Booking process. CheapOair accepts NO RESPONSIBILITY for any changes that the supplier has not updated. Original room rate is not guaranteed. All refund requests are processed in a sequential format. Eligibility applies whether the relationship is biological, adoptive, step, in-law or domestic partner, foster, or ward/legal guardian. Please note that your seats, meals, frequent flyer and other special requests are requests only. OF OR ARE IN ANY WAY CONNECTED WITH THE USE, OR THE INABILITY TO USE, All such changes are governed by each airline's fare rules, policies and procedures, which are not under our control. All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. Neither you nor CheapOair is, by virtue of these Terms & Conditions, authorized as an agent, employee or legal representative of the other party. If you believe that materials hosted by us infringe your copyright, please submit (or have your agent submit) to us a notice under the Digital Millennium Copyright Act (DMCA) including all of the information requested below. you or on your behalf in excess of the liability described above provided that such All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service center. THE LIMITATION OF LIABILITY CONTAINED IN THESE TERMS & CONDITIONS WE ARE ACTING ONLY AS You agree that you will not violate the restrictions in any robot exclusion headers on this Site, or bypass or circumvent other measures employed to prevent or limit access to this Site. Activities Terms & Conditions include various rules and restrictions that apply to your activities booking. The Site provides links to other websites as a convenience to you or as advertising of other suppliers and vendors related or unrelated to travel. We reserve the right to cancel your CheapOair account and terminate your use of the Site if you violate any of the above prohibitions. Except where required by law or provided for in these Terms, Points have no cash value. Any other extra services or upgrades related to these new tickets will not be covered under this policy. By using the Site, you agree to irrevocably waive any claim against CheapOair, its subsidiaries or affiliates, and any of such party's officers, directors, managers, agents, contractors, or employees, and expressly agree that neither CheapOair nor any of its subsidiaries, affiliates, officers, directors, managers, agents, contractors or employees, shall be held liable for: For avoidance of doubt (and without limiting the foregoing), CheapOair does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the relevant airline. use, publish, delete) to any content you submit without notice to you and without any payment of any kind. The PMP does not apply to opaque tickets (where the airline booking details are unknown until after purchase) or tickets issued under a bidding or auction model. In the event that a flight is cancelled, CheapOair will attempt to contact the airline, find other flight options and/or discuss refund options. Resort fees, energy surcharges and cleaning fees, may be charged on a daily basis. Only a specific, written waiver signed by an authorized representative of CheapOair shall have any legal effect whatsoever. ClubMiles reserves the right, at its sole discretion and without prior notice, to suspend, change or terminate the Program, in whole or in part; to modify, limit or suspend the use of or redemption of Points in any respect, including but not limited to changing the types of redemption rewards that we make available to you; to modify or change redemption procedures, including the number of Points required for particular reward; to modify, limit or suspend the collection of Points, including but not limited to imposing time limits and changes in Points values. Nothing contained in these Terms & Conditions shall be deemed or construed as creating a joint venture, partnership, independent contractor or employment relationship between us or any of the parties hereto based on your use of the Site or making travel reservations or bookings. ClubMiles also reserves the right to limit the quantity of Points an Account may redeem in a single transaction. In some cases the only resolution may result in cancellation of the flight and refund. Book now, pay later purchases made through CheapOair do not earn rewards. A No-Show is when you fail to show up to check-in for your reservation without prior notification. Any changes or cancellations should be requested by calling customer service. are registered trademarks. When you are signed into any of the Sites you will be able to see the total amount of Points in your account, as well as what Points have been earned and redeemed. Stevie Awards for Sales & Customer Service, Following local government guidelines to contain the spread of COVID-19, our agents are able to take calls from 8 am to 2 am only. Booked car categories cannot be downgraded (i.e., mid-size to economy). Please provide the Cancellation Password to our agents when asked, in order to complete your cancellation request. For example, if you use a CheapOair Credit Card account to make an Eligible Purchase on the OneTravel website, you will earn points on your CheapOair Rewards Program account (and not on your OneTravel Rewards Program account). You agree you will not you modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, content, graphics, software, products, or services obtained from or through this Site or call center. CheapOair shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to booking and payment for such service. In the event of any ambiguity, uncertainty or dispute as to whether any particular itinerary or part thereof is a Qualifying Purchase, ClubMiles shall have the right in its sole discretion to determine whether such travel is a Qualifying Purchase. If you do not receive any email communication from CheapOair, please email feedback@cheapOair.com and include the confirmation number and a contact phone number. You are solely responsible for any such additional surcharges due to the Travel Supplier; if you have any questions about such surcharges, please contact respective the Travel Supplier directly. any claim of any nature arising out of or in connection with air or other transportation services, products or other features performed (or not) or occurring (or not) in connection with your itinerary. You must use the promo code at check-out to redeem this offer. When you purchase the Price Drop Assurance service, we will search your exact itinerary (travel dates, airports, passengers, airlines & flights) for 24 hours after you book your ticket(s) to look for opportunities to realize additional savings on those ticket(s). If your Rewards Program account is closed for any reason, you will no longer accumulate points with your CheapOair Credit Card or CheapOair Visa Card. In general, Points will not expire as long as a Qualifying Purchase was made through your ClubMiles Account with any of the Sites at least once every two (2) years. This $10 off sale applies to our transaction service fees only. BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, THAT ARISE OUT Room Only (RO) means that no meals will be included in the price you have paid for your accommodation/vacation package. If you cancel less than 24 hours (in some cases 48 hours) in advance, in almost all circumstances you'll receive a full refund minus the administration charge outlined in your terms and conditions. It ultimately depends on the airline or airlines involved. limitation of liability is permitted by the law of your state of residence; by third parties as a result of your breach of these Terms & Conditions, notices or documents referenced on the Site; your violation of any law or the rights of a third party; or. CheapOair Review 2021: What To Know About Discounts, Refunds Points on your Account shall expire if no Qualifying Purchase was made through your Account with any of the Sites for the preceding two (2) year period; however, Points rewarded as a customer service courtesy will expire on the expiration date assigned to them and should be redeemed before the assigned date. A physical signature of the person authorized to act on behalf of the owner of the copyrighted work; A description of the copyrighted work that you claim has been infringed upon; A description of where the material that you claim is infringing is located on the Site; Your address, telephone number, and e-mail address; A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Name changes are not permitted. The promo code offer may be combined with the instant savings offer, for savings not to exceed our applicable service fees. Bed and Breakfast (BB) means that breakfast is included in the price you have paid for your accommodation/vacation package. CHEAPOAIR MAKES NO REPRESENTATION OR WARRANTY, CheapOair has no control over and assumes no liability for the actions of the suppliers from whom it obtains travel products or services. Qualifying Purchases can be made online on the Sites for the applicable brand that offers ClubMiles membership. Packages can only be canceled according to the cancellation rules of each individual travel product component which make up the package. Last Revised April 2017 This charge includes an estimated amount to recover the amount we pay to the hotel in connection with your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. The only way of requesting a refund from CheapOair, unless there's an emergency such as the COVID-19 pandemic, is over the phone: Dial 1-646-738-4820. We welcome you as a CheapOair account member and we welcome your comments, submitted reviews of our services and the travel products and services of suppliers and vendors. Some policies may vary by property: In connection with facilitating your hotel transaction, the charge to your debit or credit card will include a charge for taxes and fees. : hotels, car suppliers, airlines). That is why, if a dispute arises between us, our goal is to resolve the dispute quickly in a fair and cost-effective way. Calling many times and waiting many hours for a refund a seat in a flight airline canceled. Price Drop Assurance is an opt-in service in which you authorize us to look for additional savings on airline ticket(s) that you booked with us, which we then share with you in the form of a CheapOair gift card. Select "Cancel flight." 3. We also do not guarantee that your meal(s), frequent flyer and other special requests will be honored by the airline. Please read the "Travel Protection Terms & Conditions" for full details. This offer may be revised or discontinued without notice. Due to the operational needs of each airline, changes are often made to the flights that they are currently operating. Airline Ticket Terms & Conditions include various rules and restrictions which apply to your airline ticket(s). Fareportal reserves the right to cancel, modify, restrict, waive or terminate the Rewards Program or any aspects or features of the Rewards Program, and Fareportal and Synchrony Bank (collectively, We) reserve the right to cancel, modify, restrict, waive or terminate any aspects or features these Credit Reward Terms (including, without limitation, the number of points earned for each dollar in Eligible Purchases made with your CheapOair Credit Card or CheapOair Visa Card), at any time and without prior notice. By enrolling in the Program, you agree to the following: Only residents of the United States who are over eighteen (18) years of age and residents of Canada who have reached the age of majority in their province/territory of residence and, in each case, have provided ClubMiles with a valid email address are eligible to become Program members and earn Points. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. You may not use this Site for any commercial purpose. Iowa: SOT #967, After this, you will no longer receive promotional SMS messages from us. Payment must be made in full with a valid credit card at the time of booking. If you fail to contact us by phone within 4 hours of completing the booking, we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any discrepancy in your booking.