Group Enquiries: Call 0330 159 5400. The crew were all nice, helpful and professional, the food was better in Restaurant Azul and the commodore class lounge which had a buffet throughout the crossing. I booked a Standard Ticket allowing 60 days notice of change etc. Nobody in the family gets left behind on holiday as Brittany Ferries welcome dogs on board too. Would not refund difference or apply to my booking when I phoned, Dear Patricia, Thank you for taking the time to write a review. Fees are in addition to any price increase that may apply. On arrival at Santander Port the very helpful Lady at Check-in directed me to the Brittany Ferries Office. You rock! Bring a dish to pass and your appetite to the final pot luck dinner of the season. (General Data Protection Regulation). Kind regardsAlison. We had a 4 berth cabin for two. 50% of booking value as cancellation fee. Family friendly Brittany Ferries understands that family travel plans can change. Is this your brand on Milled? Kind regardsLeah Brittany Ferries. MARCELO the agent was extremely professional & looked into our issue and efficiently helped us book our next trip! We have booked a return ferry crossing to Santander on a flexi ticket. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. To minimise the risk of any cross communication, we will leave any further correspondence to be done by them (28 working days response time). Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. So where would you like to go in 2023? Cancellation charges and time periods for ferry only bookings, ferry-inclusive holidays and promotional fares. Kind regardsAlisonBrittany Ferries. MH. Global Rank. We are responding to emails and the current response time is 14 days. Being some way south of Madrid before realising I contacted the Brittainy Ferries Lost Property Dept. These tickets require a 25% deposit at the time of booking. Any comments? All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. Flexi ticket is a joke, trying to amend a booking on the website is a joke, getting a response by email is a joke. Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. And dont forget, you can book Brittany Ferries now for as little as 25% deposit. Good Morning A8719vlandrewc. If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. Reviewed 10 May 2022 via mobile. We hope that despite your disappointment you are looking forward to your crossing.Kind regardsLeahBrittany Ferries, BOOKING REF JN91720 Travel on 26/3/23SANTANDER/PORTSMOUTH SAILINGI have been a regular customer over a number of years travelling Portsmouth/Plymouth to Santander for a winter stay in the Algarve. Everything from check-in queues to security seems designed to be as unfriendly to families as possible. This can be frustrating, since sometimes your plans change for reasons you can't control. We often link to other websites, but we can't be responsible for their content. 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. These tickets require a 50% deposit at the time of booking, which is non-refundable. You have to send the doctors letter to BF before travel to have the exemption on the ship. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. We offer a range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. Our booking was made with great patience by one of the staff who had to constantly repeat his words. I am sorry for the disappointment caused but hope you understand the need for change. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Overall it is a pleasant journey with somebody else doing the driving! Get inspiration, tips And holiday competitions straight to your inbox! I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. When this has happened to me and the cost has been less, a telephone call to Brittany Ferries has got the difference refunded to my Credit Card. Then theres the flight itself. Staff on standby if anything is needed.Ensuite bathroom with shower and shampoo/ shower gel etc - fridge with water, juice, etc - fruit bowl - box of macarons - tea, coffee, hot chocolate with kettle in room - wardrobes with safe.Twin beds very comfortable, desk and chair, sofa. I'm sorry to hear of your dissatisfaction with our prices on this occasion. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). Dear Mr RadcliffeThank you for taking the time to leave your review, we do appreciate it.Unfortunately if there is any limited mobility or disabilities on your booking then you would need to contact us so we can add on the parking for you, we are always happy to help and love speaking to you.We look forward to having you on board for the next 30 years! When amending a booking the ferry changed back to the original booking so I may have been charged twice for the amendment I have made - why cant amendments on other pages stay as they are? Tripadvisor performs checks on reviews. While doing this the price increased. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. Brittany Ferries has its own cancellation and refund policy, like any other ferry service. Brittany Ferries offer different types of tickets to its customers. Kind regardsAlison Brittany Ferries. Standard 158. . Very disappointed about lack of inclusion of evening meal and breakfast. Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. Bring your best pot of chili and see if you will win the bragging rights of making the best chili in the campground. Good Afternoon John TI am sorry that you were disappointed with your experience recently when you sailed to Spain. It looks like you might be looking for Family Traveller US. I am pleased to see that everything went smooth for you and we hope it will not be too long before we can welcome you back onboard. I wouldn't use the shower. Highly recommend crossing with deluxe cabin. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. I am glad to hear it came up to your expectations!Take care and hopefully, see you again soon. Date of experience: 02 January 2023 $767. I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. It goes against our guidelines to offer incentives for reviews. View more details. 2023 Trustpilot A/S. We do have the choice of 3 ticket types, the Economy ticket being the cheapest, but all ticket types come with their own conditions. Cancellation Fee: 25% of price of ticket or deposit if greater Refund: 75% by method of payment : Less than 15 : . You cannot cancel partially used tickets. Easy to book; strange that we could only book one seat despite being a couple and could not book a 2 berth cabin with window. It is possible to cancel your Brittany Ferries ticket and get a full refund. Flexi Call 0330 159 7000. To cancel a Brittany Ferries ticket, you need to follow the below-mentioned steps. I'm sorry to hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking. I will read the page again so fear not. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. But much better than Galicia. Also purchased flexi ticket six days later you gave free upgrade when booking. Check out what 17,513 people have . You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. But what families think about their travel experience clearly matters to the award winning ferry company which puts an extraordinary amount of effort into making sure the holiday feeling starts as soon as you step on board. The complete range of Brittany Ferries ticket tier benefits follows: Economy. ^A 3 cancellation fee per sailing applies to Flexi and Premium bookings. Stop by and enjoy all we have to offer. Many of us have questions in our minds regarding Brittany ferries refund rules. Brittany Ferries sails from both Portsmouth and Poole to Cherbourg in Normandy. As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. Whethe Cancellation rules vary according to ticket type. DoNotPay can help make it easier, so you can get the money back from your cancelled holiday without arguing with your bank or the ferry company. But what annoys me is having altered your crossing if you need to . Adria Coral 600SL. Review tags are currently only available for English language reviews. We have recognised that a one-size-fits-all ticket system was no longer fit for purpose, said Jolle Croc, sales and customer experience director for the company. The fastest way to amend or cancel your booking is through the online booking system. You just know when you book tickets that youre in safe hands. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. I moved . And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. Whispering Woods Campground. My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. If you cancel you will only get a 75% refund. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . Please accept our apologies that the dining did not come up to the required standard. So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. On 23 April the prices are: Economy 151. 50% of booking value as cancellation fee. Changing areas and microwaves on-board every ship make travelling with babies and toddlers easier. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. The ribs dry and stringy. Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. How is one supposed to contact this company? If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. It all screams SCAM! Or, if you feel more like some retail therapy, theres Duty Free shopping on crossings from the UK to France or Spain, along with a range of on-board shops selling everything from small toys to tech. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. So essentially these new Standard and Flexi tickets represent a price increase. Do it as soon as possible as I think there may be penalties for late changes - ringing them may be best. Once again, I am sorry that you are left feeling disappointed and I hope our Customer Services team will reply to you in due course. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. In case of tickets booked in a special offer, you can cancel your tickets, but you wont get any refund. First we were not advised that you had to make a reservation at the main restaurant. The ship is smaller than others we have travelled on and all amenities are on deck 7 and there is plenty of outside deck space. Have a Flexi ticket booked for end July and need to amend. Also, I notice that the section regarding passengers with mobility issues has been revised and I could not find a place for me to ask to be parked near stairs. Evening meal was great and great service. Would not refund difference or apply to my booking when I phoned. Email sent: Jan 10, 2023 3:49pm. Back to driving thru France to Spain. We had a 4 berth cabin for two. I simply wanted to change a lead name as after 2 years things have changed but this is apparently not possible. Steak as tough as I have ever experienced. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. #1. We had a 4 berth cabin for two. Fees are in addition to any price increase that may apply. Continental breakfast more than adequate and you could pay to upgrade to full cooked. We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. Yes just change it to another date. . Brittany Ferries has a very limited refund policy. BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Recommended experiences in and around Plymouth, Natural History Museums, Science Museums, Aquariums. Carpet wasn't vacuumed. Prices at bar very reasonable. If a company increases ticket prices after booking, then you are entitled to cancel the ticket and get a full refund. Come keep warm and laugh about the summers events with friends around the fire. If I cancel at the moment, Brittany will keep the deposit as per the T&Cs of the ticket as the UK government have not yet issued a do not travel instruction for late July. The member of staff dealing with my problem was very good. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. Flexi : Free amendments up to 4 hours prior to outward sailing. more. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. We have booked a return ferry crossing to Santander on a flexi ticket. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. Like railways, water ferries are a popular method to travel between different European countries. May 5, 2020. Valid for travel on all sailings to France and Spain. Full payment is required if booking within 60 days of travel. Thank you Jude. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. After an initial 'not helpful reply' I was assured the bag had been found by the Cleaners and would be awaiting collection on my Return Journey in January. Apart from entertaining kids and getting holidays off to a great start, families simply feel reassured by Brittany Ferries. Track ferries in the English Channel and Bay of Biscay either by individual ferry or Brittany Ferries Fleet and Condor Ferries Fleet as a whole. OP. Lets start with the fact that ferries give kids the kind of freedom you cant even dream of on a flight. Skip to main content. Then, we'll send a fax to your bank that includes the reason codes that make the best case for your refund. Why not credit the original card? Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. Read 1 more review about Brittany Ferries. What a downcome. . Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries. Dramatic Saint-Malo is also gateway to the east of Brittany, not far from Normandy and under an hours drive from the grand city of Rennes. Over the course of five years, I have been to numerous places, experienced different means of transportation, and stayed at different properties. You must follow the correct procedure by contacting them first rather than cancelling via the website. Booked a 4 berth deluxe cabin for the two of us.Highly recommend! I did most times on line, but they have been very helpful if you ring them. Please accept our apologies. Rank in 1 month. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Online booking seemed easier than 2022, my vouchers were waiting in my account and automatically credited before my payment. Trains to Belfast. Disgraceful, unconscionable, uncaring and . Would not refund difference or apply to my booking when I phoned. Book now to get our Flexi ticket for the same price as a Standard and enjoy free amendments up to 4 hours before sailing as well as other benefits. Loved by our customers Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. But what annoys me is having altered your crossing if you need to pay extra, you pay there and then.But what if your crossing is now cheaper? Whilst in hindsight I should have left the booking in place it was in March when all the best information was not available. Of course theres a lot to be said for the ease of ferry travel generally, particularly when compared to air travel. Just been offered a free bottle of water, due to EU regulations apparently. If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. Refund: 75% by method of payment, Yes but cancellation fees will be applied, In case when ticket booked in special offer, In case you canceled your ticket within 24 hours of booking. Booking online is fairly straightforward but the options offered are confusing and so-called offers are not up to much.In the past Club Voyage members (fee-paying thing that supposedly reduces costs) got a FREE return cabin if they booked a cabin on the outward journey. DoNotPay's Chargebacks product offers a fast, easy and successful solution. Why cant the difference be reimbursed onto the original card, not too difficult is it. Thanks to the crew for looking after us. These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. Have been trying to get through for months. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. brittany-ferries.co.uk Say Hola to Spain in 2023. Companies can ask for reviews via automatic invitations. Three weeks on and I still haven't managed to speak to somebody. Realted:- Premier Inn Cancellation Policy. Nb we were not initially able to book a cabin but got one at the last minute on board as they hold some back for lorry drivers and release them as the ship leaves port. Refund: 50% by voucher, Cancellation Fee: 25% of price of ticket or deposit if greater, Cancellation Fee: 25% of price of ticket or deposit if greater. Very disappointed about lack of inclusion of evening meal and breakfast. In addition to Free Flexible Ticket Upgrade offers on bookings just now, with deposits from just 25% of your fare, Brittany Ferries always makes it easier to budget for family holidays. Contact the company atexisting.bookings@brittanyferries.com. Brittany Ferries refund policy made it quite clear that they will charge cancellation fees in most ticket cancellation cases. Thank you and well done. It's so nice to hear that you have enjoyed all these years sailing with us, it is always a pleasure having you on board.Kind regardsKirstieBrittany Ferries. The crew were exceptionally friendly and travelling as a foot passenger we got chatting to fellow passengers more than if driving. Since 2017. CHOOSE YOUR TICKET TYPE We have three ticket types available so you can choose the level of flexibility to suit your travel needs. Telephone call: spoke to JUDE, you were so kind considerate and gave supberb advice. Hmm. Kind regardsAlison Brittany Ferries. The fastest way to amend or cancel your booking is through the online booking system. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Review of Brittany Ferries. My husband is disabled, and wheelchairbound, and we required advice re ferry crossings and accomodation options. 590 amp; ~26cm HS-1 You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . Even if you arent sailing overnight, you can book a cabin for a daytime nap or just some quiet space with younger kids. Review of the booking experience and revision only .The online booking procedure was very clear and straightforward . No refund within 4 hours and after outward sailing, Cancellation Fee: 50% of price of ticket or deposit if greater, Cancellation Fee: 50% of price of ticket or deposit if greater. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. To do this, hold off on booking your Brittany Ferries tickets until the rest of your holiday plans are confirmed. In Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. Plus, Brittany Ferries always offers value for money, especially at the moment with Free Flexible Ticket Upgrade offers. Full payment is required if booking within 60 days of travel. We had a 4 berth cabin for two. read more, Ferry Portsmouth to Santander. Links that have been forged over the past 50 years and the entente cordiale enjoyed by the UK and France will not be broken by a new political landscape, Jolle Croc added. Make a reservation at the time of booking, no refunds on cancellation and refund made... 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